Muneeb Abedi

• As a Dashboard Analyst at Kidztopros, my primary responsibility is to ensure smooth scheduling and effective coordination of instructors for daily operations.
• My attention to detail and proactive approach helped maintain seamless workflow and established exceptional service delivery.

Key Responsibilities:

• Audit Sales Calls: Listen to recorded sales calls to assess adherence to established protocols, guidelines, and best practices.
• Compliance Assessment: Evaluate the sales representative's performance against predefined criteria, including script adherence, customer interaction, objection handling, and regulatory compliance.
• Documentation: Maintain accurate and detailed records of audited calls, highlighting areas of non-compliance or improvement opportunities.
• Reporting: Prepare comprehensive reports summarizing audit findings and recommendations for improvement, ensuring timely submission to respective supervisors and managers.
• Feedback and Coaching: Provide feedback to sales representatives on their performance, highlighting areas of improvement and offering suggestions to enhance sales techniques and adherence to protocols.

• Offer routine instructions to team members on job responsibilities.
• Verifies all aspects of Client Identification Program and necessary account opening documents
• Performs checks on all employees, consultants, vendors, contractors and third party advisers against World Check Risk Screen, FinCEN list, and OFAC Specially Designated Nationals List (SDN) and Blocked Persons list.
• Oversees the training of new employees in various lines of business.

• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting Business Reviews.
• Organizing all the CRM's, Backend/BackOffice and employee schedule.
• Troubleshooting major tools when needed.

• Managing work flow.
• Training new hires.
• Creating and managing team schedules.
• Reporting to HR and senior management.
• Evaluating performance and providing feedback.
• Handling rider's escalations.

• Helping customers with complaints and queries, giving them relevant information about products and services, take orders, process & returns
• By helping customers understand the product and answering questions about their reservations.