MUNEEB AHMED WASEEM

I am a results-driven sales and customer support professional with 17+ years of experience in telesales, technical support, and team leadership. Proven ability to exceed sales targets, optimize customer engagement, and enhance operational efficiency. Adept at leading high-performing teams, streamlining processes, and driving revenue growth. Recognized for strong problem-solving skills, a customer-first approach, and a track record of increasing retention and satisfaction. Excels in fast-paced environments, ensuring seamless sales execution and exceptional service delivery.

• Enhanced Customer Support Operations: Directed the optimization of Zendesk messaging and created response templates at Poplin, driving a 25% reduction in ticket resolution times and boosting customer retention rates by 15%.
• Boosted Team Productivity: Led a team at Poplin, implementing efficient task assignments and goals that increased productivity by 20%.
• Managed High-Stakes Technical Support: Achieved a 98% resolution rate on complex technical issues at US Mobile, significantly boosting customer satisfaction.
• Supported Major Rebranding: Played a crucial role in Poplin's rebranding, ensuring smooth transitions and consistent communication across customer channels.
• Exceeded Sales Targets: Consistently surpassed sales goals at Comwave, contributing to a 25% increase in sales.

• Team Leadership & Management
• Customer Support Excellence
• Workforce Management & Optimization