MUNGEREZA CHRISTEEN MAYENDE
Pittsburgh,PA
Summary
PASSIONATE HUMANITARIAN LEADER WITH 15+ YEARS OF DEDICATED SERVICE.
Over 15 years of unwavering commitment to serving immigrant and refugee populations, with a strong focus on fostering community empowerment, psychosocial development and effective disaster management. Extensive experience in orchestrating and coordinating multifaceted programs, contributing to positive transformations within the communities. Proficient in Swahili, a valuable asset for effective communication and cultural understanding, further enhancing my ability to connect and support diverse populations. I also speak some French. Adept at emergency response coordination, ensuring swift and organized responses to crises, thereby mitigating their impact on vulnerable communities. Skilled in resource facilitation, adept at securing essential resources and support to meet the unique needs of immigrant and refugee populations, enabling their self-reliance and resilience. Accomplished in conflict resolution, leveraging diplomacy, empathy, and negotiation skills to foster peaceful coexistence and harmony in complex, diverse environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Housing Authority of the City of Pittsburgh (HACP)
- Current
- Efficiently manage and coordinate clinical/referral department operations
- Oversee referral management in over 25000 HACP households, serving low-income residents and refugees
- Conduct timely and professional clinical assessments and evaluations for all referrals from LIPH communities, senior’s high rises and refugee community of HACP
- Act as a central point of contact during emergencies and crisis, ensuring resident safety, providing guidance, resources and support
- Facilitate access to vital resources for HACP residents and the refugee community by linking them with various diverse resources and service providers
- Consultation, coordination and facilitation of community programs like Virtual parenting class for residents
- Maintaining comprehensive documentation and follow-up practices to ensure due diligence
- Providing technical support and training to residents to build self-sufficiency
- Developing strategies and working relationships with partner organizations like Dept
- Of Health and Human Services, Dept
- Of Welfare and others.
Donor Engagement
POISE Foundation
- Efficiently processed grant requests and ensured prompt submission of paperwork
- Responded to donor inquiries and provided necessary information and support
- Engaged with both prospective and existing donors, fostering a positive relationship
- Efficiently processed various types of donations
- Kept donor profiles and demographic information up to date in the CRM system
- Collected and managed donor contact information and demographic details, ensuring data accuracy
- Coordinated and prepared reports for donors, showcasing the impact of their philanthropy
- Assisted with activities aimed at retaining donors and fostering ongoing support and engagement
- Contributed to year-end giving campaigns and other individual giving programs to maximize fundraising efforts
- Supported various fundraising and development efforts to secure resources for the organization
- Provided administrative support for direct mail campaigns and social media activities to ensure well-coordinated and organized fundraising efforts.
Program Coordinator
Verland Foundation
- Acted as a pivotal figure in guaranteeing the safety and overall well-being of individuals residing in our Residential Homes, ensuring that all direct care staff functioned effectively and consistently to provide the highest quality of care and support
- Led the development of innovative programs and spearheaded the implementation of a cutting-edge model of care
- These initiatives were designed to enhance the quality of life and care for our residents, promoting their independence and personal growth
- Developed comprehensive training tool kits, encompassing both centralized and site-based learning resources
- These materials played a vital role in equipping staff with the knowledge and skills necessary to deliver top-tier care and support to our residents
- Established a robust training evaluation system to continuously monitor the effectiveness of our staff development programs
- Additionally, served as the go-to resource for crisis consultation, offering expert guidance during challenging situations, and ensuring that the highest standards of care were maintained at all times
Immigrant and Refugee Integration Specialist
Jesuit Refugee Service
- Developed and executed annual strategies to build a welcoming, safe, and thriving environment for refugees in refugee camps in Kenya, Palestine, Ethiopia, South Sudan and Somali
- Planned, organized, directed and coordinated the administrative and operational activities of the office, overseeing the psychosocial development department team
- Collaborated with various departments, partner agencies and external partners to develop, manage, and implement initiatives aimed at improving access to services for the refugee communities like relocation, repatriation and resettlement
- Played a pivot role in coordinating and maintaining partnerships with UN agencies, NGOs and other partners ensuring successful intergovernmental and inter agency relations
- Effectively represented Jesuit Refugee Services (JRS) in high-level meetings with internal and external stakeholders, articulating the organizations goals and initiatives for refugees
- Led and managed special projects on behalf of Jesuit Refugee Services (JRS), contributing to the uplifting, celebration and recognition of immigrant and refugee communities
- Supervised and provided guidance to the Immigration staff, fostering a collaborative and productive work environment
- Facilitated and supported a monthly community partnership meeting focused on improving the immigrant and refugee system of care in the camps, fostering community engagement and partnership
- Research and analyzed cultural, educational, social and demographic data about the community to guide local community programs development
- Developed innovative programs based on analysis of community needs and interests
- Evaluated performance and the effectiveness of training programs, providing recommendations for improvement.
Education Program Coordinator
Bamba Rewards Limited
01.2011 - 01.2013
- Implemented Bemba's technology to promote school attendance and break the poverty cycle
- Spearheaded incentivized programs to encourage school attendance, resulting in increased student engagement and participation
- Established and led education awareness initiatives in challenging slum environments
- Successfully organized and executed fundraising campaigns to support educational programs
- Conducted comprehensive research to identify opportunities for self-sufficiency in the education sector
- Produced detailed reports outlining the progress and impact of various education initiatives
- Contributed significantly to improving the quality of education and breaking the cycle of poverty within the community.
Education
Master of Science - International Humanitarian Affairs
Fordham University
New York City, NYBachelor of Arts - Psychology and Literature
Kenyatta University
Skills
- Community Engagement and Empowerment
- 15 years of experience working Refugees and other vulnerable groups
- Multifaceted Program Coordination
- Psychosocial Development
- Crisis Management and Emergency Response
- Resource Facilitation
- Conflict Resolution
- Cultural Competency (Swahili and some French)
- Collaboration and Partnership Building
- Training and Development
Certification
- Leadership and management of humanitarian affairs
- Forced migration
- Urban disaster, vulnerability and displacement
- Humanitarian logistics
- Humanitarian negotiations
- Crisis management
- Human rights in humanitarian crises
- Resident opportunity and self-sufficiency
- Dealing with difficult people
- Conflict resolution
- Disaster management
- Ethics of humanitarian assistance
- Community participation and mobilization
Languages
Swahili
Native or Bilingual
French
Professional Working
Timeline
Education Program Coordinator
Bamba Rewards Limited
01.2011 - 01.2013
Clinical Coordinator
Housing Authority of the City of Pittsburgh (HACP)
- Current
Donor Engagement
POISE Foundation
Program Coordinator
Verland Foundation
Immigrant and Refugee Integration Specialist
Jesuit Refugee Service
Master of Science - International Humanitarian Affairs
Fordham University
Bachelor of Arts - Psychology and Literature
Kenyatta University
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