Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Websites
References
Timeline
Generic

Mung Sam Aung

South San Francisco,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Innyar Lake Hotel
Yangon, Burma
02.2023 - 07.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.

Barista

Oasis
Myitkyina, Kachin
04.2022 - 11.2022
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Described menu items to customers and suggested appealing products.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

Education

Associate of Science - Business Administration And Management

City College of San Francisco
San Francisco, CA

Skills

  • Table Bussing
  • Guest Engagement
  • Food Delivery
  • Safe Food Handling
  • Beverage Preparation
  • Table Setting
  • Food Running
  • Relationship Management
  • Guest Seating
  • Order Accuracy
  • Check payment processing
  • Menu knowledge
  • Professional Appearance
  • Guest Relations Management
  • Cash Handling
  • Performance Improvement
  • Strong Work Ethic

Certification

  • Level 2 Certificate in Barista skill
  • Level 2 Certificate on Beverage Production (Bartending and Mixology)

Accomplishments

  • Credit in Beverage (Bartending and MIxology)

Languages

English
Professional
Burmese
Professional

Affiliations

  • Soccer player
  • Running 5k a day
  • Muaythai
  • Brazilian Jiu Jitsu

Websites

References

References available upon request.

Timeline

Server

Innyar Lake Hotel
02.2023 - 07.2023

Barista

Oasis
04.2022 - 11.2022

Associate of Science - Business Administration And Management

City College of San Francisco

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Mung Sam Aung