Operation Specialist
Global Expedited Transportation Freight
04.2022 - 02.2024
- Acted as the main contact between drivers, managers, and customers to solve daily problems.
- Handled complaints and conflicts with a calm and professional approach.
- Trained new employees on company procedures and supported their adjustment.
- Prepared billing and daily reports with attention to detail and accuracy.
- Strengthened skills in organization, communication, and conflict resolution.