Munib Faiz Malik
Houston,TX
Summary
Strategic and results-oriented business leader with over 14 years of demonstrated excellence in driving significant business growth. Proven expertise in devising sales and marketing strategies and enhancing customer retention rates. Skilled in deploying effective workflow processes, leveraging techniques such as Quality Management Systems (QMS), Total Quality Management (TQM), value analysis, process mapping, Voice of Customer (VOC), and Critical to Quality (CTQ) to facilitate consistent business quality enhancement. Exceptional organizational skills complemented by meticulous attention to detail. Passionate and industrious, with a track record of leading high-performing teams and managing complex projects. Proficient in fostering cross-functional collaborations to execute strategic business initiatives. Continually eager to embrace new challenges and responsibilities, committed to contributing towards the achievement of organizational objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Quality Process Manager
Optum, UnitedHealth Group
Remote, MN
01.2023 - Current
- Oversaw claims management process, identifying inefficiencies and implementing process improvements that reduced claims errors by 35%.
- Conducted in-depth analyses of claims data to understand patterns, trends, and areas of concern, informing strategic initiatives.
- Led cross-functional team in development and implementation of Lean Six Sigma projects, resulting in cost savings of over $2M annually.
- Coordinated with other departments to ensure seamless integration of quality assurance processes in overall company operations.
- Prepared and presented regular reports on claims metrics, process improvements, and quality initiatives to senior management.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput, and achieving customer satisfaction
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production
New Business Development Manager
IBC Innovative Business Concepts
Houston, Texas
11.2019 - 01.2023
- Directed and revamped high-performing teams of 50 and collaborated with business development, data analysis, operations, and marketing teams to achieve 95% efficiency in marketing insurance products and compartmentalized overall user-end success rating.
- Achieved customer connections attentively and utilized promotions to increase profits resulting in 25% increase in overall sales and 70% in add-on value services.
- Administered customized insurance solutions for personal and commercial lines including healthcare, risk management, and employee health and benefits.
- Established strategic partnerships with insurance carriers and MGA Managing brokerage partners to implement innovative and cutting-edge go-to-market strategies.
- Designed CRM and Channel marketing through digitized technology products and simplified design.
- Led monthly training to provide recent research on best practices, sales strategies, and competition movement, contributing to 65% increase in new business sales.
Senior Client Account Manager
Cigna
Remote, Texas
02.2014 - 10.2019
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Spearheaded major pricing restructure by redirecting focus on consumer willingness to pay instead of product cost; implemented three-tiered pricing model which increased average sale by 35% and margin by 12%.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Collaborated with cross-functional teams in planning process to develop mutual performance objectives, financial targets, and critical milestones
Corporate Key Account Manager
UniTrust Financial Group
Fernandina Beach, FL
10.2009 - 01.2014
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Created sales forecasts to target daily, monthly, and yearly objectives.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Successfully retained 95% of key accounts through effective relationship management and customer service.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Villa Park, IL05.2012
High School Diploma -
Spring Woods High School
Houston, TX05.2006
Skills
- Medical, Dental, and Pharmacy Document Processing, QMS, TQM
- Quote and Proposal Management, Claim Audit Analysis, RFP Responses
- Goals and Performance, Contract Negotiation Expertise, Vendor Management
- Market and Competitive Analysis, Business Intelligence and Analysis
- Strategic Direction, Customer Needs Assessments, Forecasting, Business Planning
- Business Management and Development, Data Review,
- Sales Team Development, Professional Relationships
- Workflow Improvements, Salesforce CRM Experience
- Customer Accounts Management, Service Quality Standards
- Problem Resolution, Customer Relationship Management
- Consultative Selling Techniques, Market Trends Analysis, Budget Forecasting, Competitive Analysis, Metrics that Matter (KPIs & ROI's)
- Excellent Communication Verbal and Written, Presentation, and Negotiation Skills
- Microsoft Office Suite, Smart Sheets, Sharepoint, Salesforce, Adobe Creative Suite, CRM, Tableau, Med Net, ServiceNow
- Audit Compliance, Business Process Improvement, Claims Quality Management
- Time Management, Project Management, Detail-oriented, Healthcare knowledge, B2B, B2C Sales and Marketing
Certification
- Licensed Life, Health and HMO - Texas Department of Insurance
- Licensed Property and Casualty General Lines - Texas Department of Insurance
- Six Sigma - White Belt Certified - Six Sigma Educate 360 Online
- Certified Commercial Insurance Coverage Specialist - The Hartford School of Business
- Certified Risk Manager Advisor - The Hartford School of Business
- Certified Quality Assurance Specialist - DeVry University
Timeline
Business Quality Process Manager
Optum, UnitedHealth Group
01.2023 - Current
New Business Development Manager
IBC Innovative Business Concepts
11.2019 - 01.2023
Senior Client Account Manager
Cigna
02.2014 - 10.2019
Corporate Key Account Manager
UniTrust Financial Group
10.2009 - 01.2014
Bachelor of Science - Business Administration And Management
DeVry University
High School Diploma -
Spring Woods High School
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