Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Munib Faiz Malik

Houston,TX

Summary

Accomplished, dynamic business leader offering 12+ years of experience in delivering robust track record in identifying organizational needs and spearheading the development of top-tier products that align with strategic goals. Highly skilled in relationship management and leading cross-functional teams, expert in leveraging deep market insights and strong problem-solving skills to innovate and deliver solutions that drive competitive advantage. Demonstrated abilities to effectively communicate goals and interplay of ideas and concepts, improved communication both horizontally and vertically. Accomplished bridge gaps between technical and non-technical stakeholders, ensuring clear understanding of project objectives and performance metrics. Seeking opportunity to thrive in fast-paced and challenging environment. Well-versed in liaising between accounts and product development to meet changing consumer needs, willingness to consistently applying acute business acumen to enhance operational efficiency and achieve measurable outcomes

Overview

11
11
years of professional experience
1
1
Certification

Work History

Marketing Growth Operations Consultant

IBC Bank, Insurance Group
Houston, TX
12.2019 - Current
  • Spearheaded comprehensive redesign of enterprise-level workflow systems, doubling adoption rates and ensuring enduring client engagement
  • Orchestrated marketing operations with senior leadership to set performance goals, budgets, and long-term growth plans, utilized advanced analytics to monitor, analyze, and report on campaign performance, market trends, and customer insights, translating data into actionable growth strategies.
  • Championed in development and implementation of market penetration strategy that expanded client base by 15% annually.
  • Built and managed to report to key stakeholders every week, operated in highly cross-functional role, partnering closely with Product, CRM, Brand, Analytics, UX Research, and Product Marketing to improved user experience to drive incremental conversion volume, engagement, and retention.
  • Slashed operational costs and enhanced service delivery by leading teams to revamp key business processes and systems.

Sr. Healthcare Account Manager

Cigna
Houston, TX
02.2016 - 11.2019
  • Established vision for success, oriented organization towards product management and service management & collaborative mindset, encouraged risk-taking and enhanced problem-solving skills.
  • Evangelized and led multiple national teams comprising Service Delivery Managers, Service Support Managers, Enterprise Architects, Program Managers & Consultants, managing departmental budget of 10-50 million.
  • Produced remarkable 105% higher sales revenue, resolved and enhanced product value-add-on services exposure by negotiating, coaching, and product demonstration. Managed complete lifecycle from networking through ongoing account servicing.
  • Achieved 13% increase in account renewals by innovating and applying targeted sales tactics and strengthening underwriters relationships.
  • Proactively innovated and implemented client feedback system that led to 20% improvement in service offerings based on direct customer insights.

Client Relationship Account Manager

Highmark Blue Cross Blue Shield
Pittsburg, PA
09.2013 - 01.2016
  • Surpassed sales target by 45% through strategic marketing and tailored client acquisition strategies.
  • Fostered and expanded client relationships, boosting overall market share by 10% during tenure. Facilitated and managed diverse portfolio of accounts, ensuring timely delivery of services and products
  • Led cross-functional teams to overhaul client service protocols, improved efficiency and customer satisfaction ratings significantly.
  • Pioneered data-driven strategies that enhanced product positioning and customer engagement, leading to sustained increase in sales performance.
  • Strengthened client relationships by utilizing strong interpersonal skills and proactive communication, Identified opportunities for upselling or cross-selling additional products or services to enhance client satisfaction and boost revenues

Education

Master of Arts - Psychology

Capella University, United States
Lake Forest, IL
05.2026

Bachelor of Science - Strategy, Analytical Consulting, Marketing

DeVry University
Downers Grove, IL
03.2013

Skills

  • Project Management, Data Analysis, Data-driven decision making
  • KPI Monitoring, Financial Acumen, Strategic Planning and Alignment
  • Product Lifecycle Management, Customer Retention Strategies
  • Data Analytics, B2C Marketing, Marketing and Advertising
  • Territory Management, Lead Generation, Account Management
  • Networking Events, Multitasking Abilities, Excellent Communication
  • Product and Service Promotion, Written Communication
  • Business Needs Assessment, Interpersonal Communication
  • Corporate Strategizing, Customer Relations, Financial Management
  • Organizational Development, Human Resources Management
  • Profit and Loss Management, Regulatory Reporting
  • Teamwork and Collaboration, Root Cause Analysis, Vendor Relations
  • Resources Management, Revenue Forecasting, Time Management
  • Risk Management, Strategic Alliance Development
  • Change management, Talent management, Problem-solving abilities
  • Cross-functional team leadership, Key account development
  • Organizational development, Project management, Strategic selling
  • Consultative and relationship selling, Growth-mindset
  • Cross-Channel Marketing, Proficient in Salesforce, CRM, Microsoft

Accomplishments

  • 2023 Manager of the Year : Catapulted annual revenue to $1.2M through strategic innovations and enhanced user engagement, significantly outperforming company targets.
  • 2017 Key Contributor Award : Originated and secured two major partnerships that generated a 29% surge in annual revenue.
  • 2014 MVP (Most Valuable Player) : Elevated referral volume by 12% through strategic outreach and relationship fortification.

Certification

  • General Lines Property & Casualty Insurance Licensed (2019)
  • Life, Health, and HMO Insurance Licensed (2016)
  • Certified Commercial Lines Coverage Specialist (CLCS)
  • Certified Risk Manager (CRM)
  • Certified Insurance Counselor (CIC)
  • Six Sigma White Belt Certified (TQM, ISO-9001, QMS)

Timeline

Marketing Growth Operations Consultant

IBC Bank, Insurance Group
12.2019 - Current

Sr. Healthcare Account Manager

Cigna
02.2016 - 11.2019

Client Relationship Account Manager

Highmark Blue Cross Blue Shield
09.2013 - 01.2016

Master of Arts - Psychology

Capella University, United States

Bachelor of Science - Strategy, Analytical Consulting, Marketing

DeVry University

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Munib Faiz Malik