Munija Ramin
San Francisco,CA
Summary
Results-oriented professional with a strong background in public health and clinical settings, committed to operational efficiency and excellence. Known for strategic thinking and innovative problem-solving, with a proven ability to build cohesive teams through effective training and development. Skilled in navigating corporate environments while advocating for community health, focusing on addressing inequalities and improving processes for optimal outcomes.
Overview
7
7
years of professional experience
Work History
Clinical Supervisor
Lehigh Valley Eye Center
Allentown, PA
01.2024 - Current
- Supervise a diverse team of 35 ophthalmic technicians across three offices, ensuring high-quality patient care and operational efficiency.
- Oversee daily operations, managing patient flow for up to 200+ patients, optimizing schedules to enhance clinic efficiency.
- Develop and manage staff schedules, PTO, and clinical inventory, ensuring adequate coverage and resource availability.
- Spearheaded the recruitment, interviewing, and onboarding processes, establishing a comprehensive new onboarding program to streamline training for all specialties
- Implement cross-training programs to enhance staff versatility and improve patient care delivery across different ophthalmic specialties.
- Focus on employee retention through the creation of a monthly newsletter, recognition programs, and engaging events, all while adhering to budget constraints.
- Identify scheduling issues and develop targeted training courses to address gaps in knowledge and improve team performance.
- Collaborate with upper management to ensure clinic operations align with corporate goals, facilitating effective communication and adherence to policies.
- Proactively assess patient schedules and clinic flow to manage volume and improve overall patient experience.
- Recognized for identifying operational challenges and implementing innovative solutions to enhance workflow and patient care
- Ensure all diagnostic equipment and testing modalities are up to date; work closely with IT to address technical issues, ensuring seamless operations and optimal patient care.
Ophthalmic Technician / Certified Scribe
Lehigh Valley Eye Associates
Allentown, PA
01.2023 - Current
- Developed comprehensive educational resources for colleagues to standardize ophthalmic workups, enhancing efficiency, reducing errors, and ensuring meticulous documentation in accordance with doctor's preferences, resulting in streamlined processes and elevated quality of patient care
- Introduced Excel-based tracking system for IT issues related to EHR and diagnostic testing, aiming to identify underlying causes of recurring IT issues and minimize potential disruptions in patient care
- Proficiently record and document complex patient encounters, diagnostic findings, and treatment plans as a certified ophthalmic scribe for glaucoma specialist
- Conduct high quality patient workups and sophisticated diagnostic exams for ophthalmologists across diverse specialties, demonstrating expertise in various eye diseases, treatments, and testing skills
HR Coordinator / COVID Intervention Specialist
US Foods
Allentown, PA
01.2022 - 06.2022
- Led the disease prevention and control efforts for three market distribution centers in PA/NJ with approximately 900 employees, effectively mitigating virus transmission, ensuring uninterrupted food distribution to valued customers, and safeguarding the health and well-being of the workforce
- Conducted thorough investigations into all COVID-related cases, and crafted return-to-work strategies aligned with CDC guidelines for symptomatic or exposed employees
- Strategically coordinated and executed health screening protocols for large-scale in-person gatherings, including corporate conferences, sales meetings, and food shows, ensuring the smooth administration of COVID tests for 150+ attendees while prioritizing safety and compliance with health guidelines
- Partnered with executives and recruitment team to optimize job advertisements and devise targeted employment retention strategies during a time of multiple transitions and a hyper-competitive employment market, resulting in organizational stability and the acquisition of high-caliber candidates
- Facilitated a seamless onboarding experience by providing comprehensive support and resources to new hires
- Planned and orchestrated engaging monthly holiday events and staff appreciation activities for a corporate environment, demonstrating adept budget management skills while fostering team morale and company culture
Cultural Competency Advisor
GLOBO
Philadelphia, PA
08.2021 - 09.2021
- Provided interpreting services & programmatic support to the federal, state, and local organizations for Operation Allies Refuge in Philadelphia Airport, the second designated airport to receive Afghan evacuees in wake of US military pullout
- Relayed instructions, medical information, and any cultural gaps at security checkpoints, medical screening stations, CDC isolation units, and MMR deployment sites post a measles outbreak
Program Manager, Public Health
YMCA
Allentown, PA
07.2020 - 05.2021
- Collaborated with the Allentown municipal authorities, St. Luke's and Lehigh Valley Health Networks to spearhead comprehensive and impactful public health initiatives targeting the homeless populations, such as contact tracing, subsidized hotel quarantine programs, and vaccine deployment
- Constructed and effectively managed new standard operating procedures for employees and guests of the emergency warming station in response to the increased bed capacity and COVID-19 pandemic to achieve consistency, safety, and success
- Maximized the social impact of programs by conducting surveys, and strategically leveraging local partners and resources for effective, targeted interventions aligned with community needs
- Initiated, monitored, and budgeted nutrition assistance programs funded by the USDA and FEMA in 12 new sites that provide free nutritious meals all year long to families experiencing food insecurity
- Responsible for creating financial reports, integrating new digital filing system, submitting reimbursement claims in a timely manner, managing and training volunteers, ensuring adequate product inventory, and supervising food distribution off-sites
Certified Medical Scribe
ScribeAmerica
New York, NY
01.2018 - 12.2018
- Increased efficiency and patient throughput with high-level administrative and clinical support for board-certified clinicians at Weill Cornell Ophthalmology & Mount Sinai Emergency Department
- Observed physician-patient encounters that showcased the breadth of medical cases and accurately charted patient interviews and examinations as dictated by the physician on EMR (electronic medical records)
- Enhanced the learning curve and capabilities of newly onboarded clinicians/medical scribes by creating a digital resource hub with customized Epic charting shortcuts, overview of commonly used medical billing codes, and a physician referral directory
Education
Master of Science - Global Medicine
Keck School of Medicine At University of California
Los Angeles, CA12.2019
Bachelor of Science - Biology
Pennsylvania State University
University Park, PA05.2017
Websites
Timeline
Clinical Supervisor
Lehigh Valley Eye Center
01.2024 - Current
Ophthalmic Technician / Certified Scribe
Lehigh Valley Eye Associates
01.2023 - Current
HR Coordinator / COVID Intervention Specialist
US Foods
01.2022 - 06.2022
Cultural Competency Advisor
GLOBO
08.2021 - 09.2021
Program Manager, Public Health
YMCA
07.2020 - 05.2021
Certified Medical Scribe
ScribeAmerica
01.2018 - 12.2018
Master of Science - Global Medicine
Keck School of Medicine At University of California
Bachelor of Science - Biology
Pennsylvania State University
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