Munira Ali
Minneapolis,MN
Summary
Detail-oriented and certified nursing assistant with a successful track record in geriatric healthcare. Personable and compassionate, with superior communication and rapport-building skills. Strong commitment to providing comprehensive and individualized patient care and education. Excels in liaising with medical professionals, patients, and families to deliver continuous top-quality care and education. Dedication extends to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to effectively address customer needs.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Heart To Home
03.2022 - Current
- Administer medications and give reminders to clients as required according to Medication Administration Record (MAR) and as delegated by RN Supervisor
- Assist clients with activities of daily living as indicated on their individual service agreement (including, but not limited to dressing, showering, grooming, toilet assistance, and escorting)
- Document any changes in clients' condition in communication log
- Report these changes to the RN Supervisor
- Reviewing and signing all new client's plan of care/ monthly service records and changes in current clients' plan of care
Customer Service Representative
Willis Towers Watson
10.2019 - 09.2022
- Provided technical support and assist customers in using web-based and employee self-service tools
- Administered retiree’s health and pension benefits.
- Responded professionally to customer inquiries/issues received via phone, email, or other communication devices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed approximately 80-100 calls on a busy day or enrollment.
Customer Service Representative /Gate Service Agent
Sun Country
06.2017 - 10.2019
- Responded to customer requests for products, services, and company information.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Delivered prompt service to prioritize customer needs.
- Monitoring jetway doors during deplaning and enplaning.
Crayola Experience
Receptionist/ Team Member & Retail Member
03.2016 - 06.2018
- .Utilize Gateway ticketing software for guests visiting. Promote goodwill and brand loyalty by consistently projecting a positive image of Crayola Experience and Crayola Brand.
- The primary responsibilities included providing quality guest service and assisting guests in selecting Crayola products and other merchandise souvenirs to remember their experience.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor of Science - Health Administration
University of Minnesota
Minneapolis, MN06-2026
Skills
- Bilingual
- Leadership
- Communication
- Interpersonal
- Organizing
- Critical Thinking
- Multitasking
- Basic Excel
- Scheduling
- Data inputting
- Business administration
Timeline
Certified Nursing Assistant
Heart To Home
03.2022 - Current
Customer Service Representative
Willis Towers Watson
10.2019 - 09.2022
Customer Service Representative /Gate Service Agent
Sun Country
06.2017 - 10.2019
Crayola Experience
Receptionist/ Team Member & Retail Member
03.2016 - 06.2018
Bachelor of Science - Health Administration
University of Minnesota
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