Munira Mohamoud
Westerville,OH
Summary
A versatile and results-driven business professional with a proven track record in sales, account management, marketing, and web development. Known for cultivating strong client relationships and driving measurable business growth, I combine strategic insight with creativity to deliver impactful solutions. From leading high-performing teams and executing successful marketing campaigns to optimizing supply chain operations and enhancing customer experiences, I thrive in fast-paced environments where collaboration and innovation intersect. Currently pursuing a degree in Business Administration, I am committed to leveraging my expertise in business development, strategic planning, and digital marketing to create lasting value and drive results. A natural communicator and relationship builder, I bring both sophistication and charm to everything I do, with a genuine desire to make a meaningful impact.
Overview
6
6
years of professional experience
Work History
Sales Manager
TVM
01.2024 - 10.2024
- Led a team of 10 sales professionals, fostering a culture of collaboration, accountability, and high performance.
- Directed campaign coordination, driving measurable increases in sales and brand awareness.
- Spearheaded recruitment efforts, identifying and onboarding top talent to expand the team.
- Delivered public speaking engagements at regional conferences, establishing thought leadership and industry expertise.
- Conducted daily morning meetings and educational workshops to promote team growth and development.
- Achieved top-performer status, consistently surpassing sales targets and driving significant revenue growth.
- Cultivated and managed key client relationships, enhancing customer satisfaction and retention.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Senior Account Manager
Brightview Landscaping
10.2022 - 12.2023
- Managed key client accounts, overseeing landscaping projects from inception to completion and ensuring high satisfaction levels.
- Collaborated with cross-functional teams to design and execute tailored landscaping solutions, resulting in a 20% increase in service renewals.
- Developed and maintained strong client relationships, enhancing retention and driving contract growth.
- Provided expert consultation on project budgets, timelines, and designs, offering value-added services.
- Led efforts to improve operational efficiency, reducing project timelines by 15% without compromising quality.
- Conducted regular site visits, ensuring projects met quality, compliance, and client expectations.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Logistics Account Manager (Brokerage & Supply Chai
DHL
10.2021 - 10.2022
- Managed a portfolio of logistics accounts, overseeing supply chain operations for major clients.
- Led negotiations and managed day-to-day operations to ensure timely, efficient delivery of goods.
- Enhanced client satisfaction by identifying supply chain inefficiencies, resulting in a 10% cost savings for clients.
- Coordinated freight movements with international teams, ensuring smooth logistics operations and minimizing delays.
- Implemented tracking systems that improved visibility into shipments, reducing client inquiries by 25%.
- Provided regular updates to clients, keeping them informed on project status, timelines, and key metrics.
- Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.
- Ensured compliance with industry regulations and company policies by staying current on updates and changes in the logistics field.
- Conducted regular performance reviews for team members, providing coaching and guidance to support their professional growth.
- Developed strong rapport with carriers, vendors, and other key stakeholders within the logistics industry to ensure seamless service delivery for all accounts.
Lead CSR
Thirty-one Gifts
10.2018 - 04.2019
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Developed troubleshooting guides that reduced resolution time for common customer complaints.
- Led a team of customer service representatives, ensuring a positive and efficient experience
for clients. - Developed and maintained training materials for new hires, significantly improving onboarding processes.
- Oversaw daily operations, handling complex customer inquiries, order issues, and returns,
- ensuring high satisfaction levels.
- Improved team performance through coaching and feedback, increasing team efficiency and
- resolution times by 15%.
- Collaborated with sales and product teams to resolve customer complaints, enhancing brand
loyalty. - Maintained morale and motivation during high-volume periods, driving team productivity.
Education
BBA - Business Economics
The Ohio State University
Columbus, OHHigh School Diploma -
TDA
Columbus, OHSkills
- Account Management
- Client Base Retention
- Business Development & Growth
- Account Development
- Negotiation & Contract Management
- Client Relationship Management
- Team Leadership & Development
- Public Speaking & Presentations
- Event Planning & Coordination
Customer Relationship Management & Business Development
Leadership & Communication
- Sales Leadership & Performance Management
- Strategic Planning & Execution
- Web Design & Development (WordPress, UX/Ul)
- Social Media Management & Content Creation
- Graphic Design & Visual Communication
- Salesforce CRM
- Data Analysis & Reporting
- Marketing Strategy & Campaign Planning
- Logistics & Supply Chain Management
Technical Skills
Timeline
Sales Manager
TVM
01.2024 - 10.2024
Senior Account Manager
Brightview Landscaping
10.2022 - 12.2023
Logistics Account Manager (Brokerage & Supply Chai
DHL
10.2021 - 10.2022
Lead CSR
Thirty-one Gifts
10.2018 - 04.2019
BBA - Business Economics
The Ohio State University
High School Diploma -
TDA
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