Munira Alani
Orlando,FL
Summary
Dedicated and compassionate professional with a diverse background in the healthcare field and customer service. Skilled in providing high-quality care, delivering exceptional client support, and fostering positive relationships. Passionate about education, healthcare, and the natural world, with a strong commitment to continuous learning and making a meaningful impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Laboratory Lead & Phlebotomist
CFP Physicians Group
Orlando, FL
06.2024 - Current
- Responsible for supervising laboratory operations
- Ensuring efficient workflow balance between specimen handling and addressing patients
- Adherence to safety standards
- Ensure accurate data entry and management of patient lab orders and lab results
- Generate reports and lab orders as needed for clinical providers
- Resolve any discrepancies in patient samples or test results
- Greet and prepare patients for blood draws
- Perform venipuncture blood collection while providing compassion and comfort for the patient
- Proper specimen handling and labelling
- Maintain accurate records of phlebotomy and lab procedures
- Performing in-house laboratory tests and preparing specimens for transport when needed
- Oversee the ordering and stocking of laboratory supplies
Clinical Laboratory Assistant
Genesis Biotechnology Group
05.2023 - 01.2025
- Monitored and replenished reagents and tools to support smooth workflow while eliminating delays
- Reduced test turn-around time via strategic multitasking
- Set up, maintained and verified sterility of lab equipment and tools
- Processed patient specimens according to priority and documented results
- Prepared samples for shipping and disposed of bodily fluids in proper containers
- Prepared reagents, media and solutions to use for laboratory testing and analysis
- Trained new laboratory personnel to apply proper laboratory techniques and best practices
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Telescribe
ScribeAmerica LLC
11.2022 - 01.2025
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system
- Attended patient appointments remotely and wrote narrative account of events
- Learned and adapted quickly to new technology and software applications
- Recorded precise and comprehensive patient information encompassing examinations, medical history, treatment plans, lab results, and additional pertinent details directly into charts
- Gained extensive knowledge in data entry, analysis and reporting
Patient Clinical Assistant & Curbside Check-in
Lakeland Volunteers in Medicine
09.2021 - 01.2025
- Documented vital signs and health history for patients in clinic and hospital environments
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Warmly greeted patients and visitors and made each feel welcome
- Interacted with healthcare professionals to support timely and proper processing of prescriptions
- Provided friendly customer service at drop-off and pick-up counters
- Retrieved medication from shelves based on physician orders and delivered them to patients
Customer Service Manager
Planet Smoothie
10.2017 - 01.2025
- Performed necessary housekeeping duties to maintain clean, safe, and organized working environment
- Followed standards for merchandising, stocking, rotating, and storing all products
- Supervised and trained customer service staff in product knowledge, systems, and job skills
- Prepared bank deposits, reports, and end of day paperwork, including safe audits
- Coordinated staff for participation in marketing events
Education
Master of Science - Medical Physiology And Pharmacology
University of Florida
Gainesville, FL08-2025
Bachelor of Science - Biomedical Sciences
University of South Florida
Tampa05.2023
Skills
- Compassionate patient care
- Adaptability
- Attention to detail
- Critical thinking
- Management skills
- Health documentation
- Effective communication
- Technology proficiency
- Medical terminology
- Specimen handling
Certification
Certified Phlebotomy Technician
Languages
Arabic
Native/ Bilingual
Timeline
Laboratory Lead & Phlebotomist
CFP Physicians Group
06.2024 - Current
Clinical Laboratory Assistant
Genesis Biotechnology Group
05.2023 - 01.2025
Telescribe
ScribeAmerica LLC
11.2022 - 01.2025
Patient Clinical Assistant & Curbside Check-in
Lakeland Volunteers in Medicine
09.2021 - 01.2025
Customer Service Manager
Planet Smoothie
10.2017 - 01.2025
Master of Science - Medical Physiology And Pharmacology
University of Florida
Bachelor of Science - Biomedical Sciences
University of South Florida
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