Munirah Charaniya
Richmond,TX
Summary
Dynamic Gas Station Manager at Big Mart, LLC, with a proven track record in optimizing store operations and enhancing customer service. Skilled in budget planning and employee training, I implemented cost-saving measures that boosted profitability while fostering teamwork and collaboration. Committed to compliance and operational excellence, I drive results through effective decision-making.
Overview
23
23
years of professional experience
Work History
Gas Station Manager
Big Mart,LLC
03.2023 - Current
- Oversaw daily operations, ensuring compliance with safety and environmental regulations.
- Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
- Trained and mentored staff on customer service excellence and operational procedures.
- Implemented cost-saving measures that improved profitability without sacrificing service quality.
- Developed marketing strategies to increase foot traffic and boost sales performance.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
Cash Handler
Dream Deals
09.2011 - Current
- Managed cash processing and reconciliation, ensuring accuracy in daily transactions.
- Supervised cash office operations, leading team to maintain efficient workflows.
- Implemented improved cash handling procedures, enhancing security and reducing discrepancies.
- Conducted regular audits of cash drawers, identifying areas for improvement in controls.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Back Office Assistant
Dream Deals
09.2010 - Current
- Coordinated communication between departments to streamline project workflows and enhance operational efficiency.
- Managed scheduling and logistics for meetings, ensuring timely preparation of materials and resources.
- Developed and maintained filing systems to ensure accurate information retrieval and compliance with organizational standards.
- Assisted in the preparation of reports by compiling data from various sources, contributing to informed decision-making processes.
- Trained new staff on office procedures, promoting best practices for productivity and collaboration within the team.
Payroll Administrator
Dream Deals
09.2010 - Current
- Managed payroll processing for diverse employee groups, ensuring compliance with regulations.
- Streamlined payroll systems, enhancing efficiency and accuracy in wage calculations.
- Trained junior staff on payroll software and best practices to improve team performance.
- Implemented process improvements, reducing payroll discrepancies and enhancing reporting accuracy.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Managed payroll data entry and processing for 50-75 employees to comply with predetermined company guidelines.
Sales Manager
Quality Tile And Marble
07.2008 - 10.2009
- Developed and implemented sales strategies to drive revenue growth and market penetration.
- Trained and mentored team members to enhance product knowledge and customer engagement skills.
- Analyzed market trends and competitor activities to inform strategic decision-making.
Front Counter Customer Service Representative
Metro Cleaners
01.2003 - 06.2008
- Enhanced customer satisfaction by addressing inquiries and resolving service issues promptly.
- Processed garment orders efficiently, ensuring accurate tracking and timely delivery.
- Trained new staff on service protocols and best practices for fabric care.
- Managed cash register operations, ensuring accurate transactions and balanced drawers daily.
Cashier
Silver Star Wholesale
08.2002 - 12.2002
- Processed high volumes of transactions efficiently and accurately.
- Assisted customers with inquiries, enhancing overall service satisfaction.
- Managed cash drawer, ensuring accurate balance at shift end.
- Implemented inventory management practices to reduce stock discrepancies.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Education
High School Diploma -
East End Home School
New York, NY12-2007
Skills
- Store operations
- Employee training
- Merchandising strategies
- Budget planning
- Fuel management
- Teamwork and collaboration
- Problem-solving
- Customer service
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
Languages
Hindi
Full Professional
English
Full Professional
Spanish
Limited Working
Timeline
Gas Station Manager
Big Mart,LLC
03.2023 - Current
Cash Handler
Dream Deals
09.2011 - Current
Back Office Assistant
Dream Deals
09.2010 - Current
Payroll Administrator
Dream Deals
09.2010 - Current
Sales Manager
Quality Tile And Marble
07.2008 - 10.2009
Front Counter Customer Service Representative
Metro Cleaners
01.2003 - 06.2008
Cashier
Silver Star Wholesale
08.2002 - 12.2002
High School Diploma -
East End Home School