Munirah Mujahid
Fayetteville,GA
Summary
I am eager to contribute my diverse skill set in customer service, backed by experience in healthcare management and customer service. I bring a proven ability to streamline service processes, enhance client satisfaction, and foster collaboration across teams to consistently deliver exceptional support and effective solutions.
Overview
6
6
years of professional experience
Work History
Flow Associate
HomeGoods
10.2025 - Current
- Focuses on moving merchandise from the receiving dock to the sales floor
- Ensuring inventory is stocked efficiently
- Tagging, sensoring, and prepping items for the sales floor.
- Organizing stockroom inventory.
- Executing merchandising plans and ensuring products are properly displayed.
Admissions Coordinator
Accent Care
06.2024 - 09.2024
- Assessed and processed patient service requests promptly, ensuring they met established guidelines and service standards
- Coordinated with cross-functional teams to support timely service delivery and problem resolution
- Ensured all patient/customer interactions and service documentation adhered to company policies and Medicare compliance requirements
- Serve as a liaison between patients, referral sources, and the care team to ensure clear, consistent communication
Member Support Specialist
One Medical
06.2022 - 05.2023
- Provided front-line patient support by managing check-in/check-out processes, verifying insurance information, and coordinating schedules to ensure a seamless service experience.
- Strengthened team performance through active participation in daily briefings, developing team presentations, and contributing to internal service strategies
- Maintained operational efficiency by handling opening/closing procedures, overseeing inventory, and ensuring a clean, welcoming environment for customers
- Engaged with the community and enhanced brand visibility by representing the organization at public events, health fairs, and professional workshops
Front Desk Receptionist
Eye Consultants of Atlanta
02.2022 - 05.2022
- Greeted customers and guests with professionalism and warmth, assisting with appointment scheduling and completing necessary documentation to ensure smooth service experience.
- Conducted detailed verifications of patient information to confirm service eligibility and streamline support processes
Store Associate
Dollar Tree
11.2019 - 12.2021
- Managed cash register functions and provided high-quality customer service, ensuring efficient transaction processing and client satisfaction.
- Maintained the security of financial transactions and company assets, contributing to loss prevention efforts.
- Conducted opening and closing procedures for the retail location, demonstrating reliability and the ability to operate independently.
Team Coordinator (Internship)
Compassus Hospice
01.2020 - 05.2020
- Assisted with bereavement and patient support
- Performed administrative duties, including inventory management and medical filing
- Created presentations on the facility and procedures for completion of Capstone project
Education
B.S - Healthcare Management
Clayton State University
01-2021
A.S - General Studies
Atlanta Metropolitan State College
01-2018
Skills
- Customer Service
- Appointment Scheduling
- Microsoft Office
- Phone Etiquette
- Marketing
- EHR Systems
- Scheduling
- Time Management
- Billing Verification
- Detail Orientated
- Microsoft Teams
- CRM Systems
- Slack
- Telehealth
- Technical Support
- Data Entry
- Inventory Management
Timeline
Flow Associate
HomeGoods
10.2025 - Current
Admissions Coordinator
Accent Care
06.2024 - 09.2024
Member Support Specialist
One Medical
06.2022 - 05.2023
Front Desk Receptionist
Eye Consultants of Atlanta
02.2022 - 05.2022
Team Coordinator (Internship)
Compassus Hospice
01.2020 - 05.2020
Store Associate
Dollar Tree
11.2019 - 12.2021
A.S - General Studies
Atlanta Metropolitan State College
B.S - Healthcare Management
Clayton State University