MUNI SAI PAVANI VUNGARALA
Chicago,USA
Summary
Business Analyst with 3+ years of experience and hands-on experience in translating IT service and survey data into actionable insights - streamlining ticket-management processes in Azure, SAP, and AWS environments, and turning health-survey responses into clean datasets and executive dashboards. Skilled in requirements gathering, data visualization (Excel, Power BI), and stakeholder communication to drive process improvements and informed decision-making.
Overview
4
4
years of professional experience
Work History
Health Data Research & Analysis Analyst
Northern Illinois University, IL -BRFSS Lab
08.2024 - 05.2025
- Conducted structured telephone interviews with U.S. citizens as part of the CDC’s Behavioral Risk Factor Surveillance System (BRFSS) to collect data on public health, behavioral risks, and trauma-related factors, ensuring clear question flow and consistent data quality.
- Assisted in the development and refinement of survey instruments by providing feedback on question clarity and respondent engagement.
- Analyzed qualitative feedback and survey patterns to identify trends and inconsistencies in data collection, contributing to improvements in response quality and interview protocols.
- Documented and categorized health-related data from interviews, supporting downstream research and decision-making for state-level health policy.
- Collaborated with supervisors and team members to meet weekly call and data quality targets while maintaining HIPAA-compliant practices for data privacy and ethical research.
- Learned fundamentals of structured data gathering and identifying patterns in health-related data.
- Developed strong interpersonal and communication skills by engaging with diverse populations across the U.S and maintained clear and accurate logs of interviews and survey outcomes for analysis and quality assurance.
Junior Business Analyst
Tata Consultancy Services
06.2021 - 07.2023
- Monitored and triaged IT service tickets using ServiceNow across Azure, SAP, and AWS platforms, ensuring over 95% SLA compliance and reducing resolution turnaround time. Also analyzed incident trends and recurring technical issues to identify root causes and recommend process improvements, resulting in a 20% reduction in repeat tickets.
- Collaborated with infrastructure and cloud teams to bridge technical and business requirements; facilitated clear communication between IT operations and business stakeholders.
- Conducted requirement gathering sessions with end-users and stakeholders to document functional needs and translate them into user stories and business requirement documents (BRDs).
- Created dashboards and performance reports using Excel (pivot tables, VLOOKUP) and Power BI to track key metrics such as Mean Time to Resolution (MTTR), backlog status, and SLA adherence.
- Supported change management initiatives and helped implement service enhancements; contributed to UAT planning, test case creation, and defect tracking. Participated in Agile ceremonies including sprint planning, backlog grooming, and status updates; contributed to continuous improvement in incident management workflows.
Education
Masters - Management Information Systems
Northern Illinois University
01.2025
Bachelor of Technology - Electrical and Electronics Engineering
JNTUA
01.2021
Skills
- Methodologies : Agile and Waterfall, User Stories, Process Flow documentation
- Analysis & Documentation Tools: Microsoft Excel, Word, PowerPoint, Outlook
- Project Management Tools: JIRA
- Database & Querying: Basic SQL (MySQL, SQL Server)
- Reporting & Visualization: Power BI (beginner), Excel dashboards
- Technical Proficiency: Familiarity with ITSM tools (ServiceNow), and foundational understanding of Azure, SAP, and AWS ecosystems
- Communication & Collaboration: Stakeholder engagement, team coordination, cross-functional collaboration, and presentation of insights
Timeline
Health Data Research & Analysis Analyst
Northern Illinois University, IL -BRFSS Lab
08.2024 - 05.2025
Junior Business Analyst
Tata Consultancy Services
06.2021 - 07.2023
Bachelor of Technology - Electrical and Electronics Engineering
JNTUA
Masters - Management Information Systems
Northern Illinois University
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