Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Munish Kumar

246-16 81st Ave, Bellerose,NY

Summary

Dynamic leader with a proven track record at Sri Nainadevi Steel & Iron Co, excelling in customer service and strategic planning. Expert in schedule management and navigating complex negotiations, significantly increasing company revenue. Known for fostering strong relationships and maintaining high standards of vehicle maintenance, ensuring top-notch service delivery.

Overview

26
26
years of professional experience

Work History

Uber Driver

Uber Partner Drivers
07.2021 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Purchase Manager

Nanking Restaurant Group
03.2018 - 07.2021
  • Negotiated contracts with suppliers for optimal pricing, quality, and delivery terms.
  • Coordinated logistics activities related to transportation, shipping, and warehousing of purchased goods.
  • Developed strong relationships with vendors to improve communication and collaboration.
  • Evaluated supplier performance through regular reviews, addressing any issues or concerns promptly.
  • Enacted policies while avoiding shortages of critical materials and supplies.
  • Conducted market research to identify new suppliers and obtain competitive quotations.

Sales & Store Manager

VNS GAS STATION
09.2013 - 03.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Floor Associate

Burlington Coat Factory Outlet
05.2011 - 09.2013
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Answered questions about store policies and addressed customer concerns.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Handled customer returns and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Store Manager

SUBWAY®Restaurants
01.2009 - 04.2011
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Assembled salad bases ahead of peak times and placed in refrigeration unit.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.

Cofounder & President

Sri Nainadevi Steel & Iron Co
04.1999 - 11.2009
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Secured lucrative partnerships by establishing strong relationships with key industry players.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Established foundational processes for business operations.
  • Developed and executed strategic plans that significantly increased company revenue and market share.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Education

B.Com - Economics

Arya College
India
03-1987

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional

Timeline

Uber Driver

Uber Partner Drivers
07.2021 - Current

Purchase Manager

Nanking Restaurant Group
03.2018 - 07.2021

Sales & Store Manager

VNS GAS STATION
09.2013 - 03.2018

Floor Associate

Burlington Coat Factory Outlet
05.2011 - 09.2013

Store Manager

SUBWAY®Restaurants
01.2009 - 04.2011

Cofounder & President

Sri Nainadevi Steel & Iron Co
04.1999 - 11.2009

B.Com - Economics

Arya College

Similar Profiles

CREATE PROFILE
Munish Kumar