Summary
Overview
Work History
Education
Skills
Accomplishments
interior Design, Graphic Design,
Languages
Software
Timeline
Generic

Munmun Naskar

Harrisburg,NC

Summary

Accomplished Branch Manager with proven expertise in leading teams and overseeing financial operations. Known for being approachable and adaptable, with strong leadership abilities and exceptional program management skills.


Overview

10
10
years of professional experience

Work History

Branch Manager

Ramana Coaching Center
04.2022 - Current
  • Scheduling the class calendars
  • Answering phone calls
  • Greeted all the parents and visitors
  • Managing Timesheet and Payment Sheet of the staffs
  • Managing Help desk
  • Making monthly invoices
  • Performing routine clerical tasks such as mailing, copying, faxing, filing and scanning
  • Performing onboarding process for new students for SAT and online tutoring
  • Assigned the SAT classes to the SAT teachers based on their availability
  • Counseling the students and convinced them why they need the SAT prep
  • Make them understand the difference between SAT and ACT and The pattern of new Digital SAT
  • Discussing with the parents regarding student’s performance.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.

Office Intern

Sikes Dental Lab
05.2019 - 03.2020
  • Usually sent many regular emails and other communication for staff and employees regarding company policies, events, meetings and trainings
  • Communicated with staff to schedule meetings and assist them as needed
  • Conducted facilitations for training, meeting, and client discussion etc.
  • Distributed office supplies and files for staff.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Answered high-volume, multi-line phone promptly and courteously.
  • Organized documents and routed to correct recipients.
  • Maintained inventory, expedited orders and delivered materials to work stations.

Admin Assistant

Kumon Math & Reading Centre
07.2014 - 05.2015
  • Greeted visitors and provided them with appropriate information
  • Communicated with staff to schedule the time slot
  • To provide the assigned workbooks to each student.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Skills

  • Managing branch staff and ensuring they are providing excellent customer service
  • Achieving branch sales and service goals
  • Maintaining branch operations and security
  • Analyzing branch financial performance and developing action plans
  • Monitoring compliance with laws, regulations, and organizational policies
  • Developing and implementing strategies to increase customer satisfaction
  • Creating a positive work environment
  • Addressing customer complaints and resolving disputes
  • Developing and maintaining relationships with local business partners Skilled in calendar management, communication, and filing systems
  • Sales professional
  • Process Improvement
  • Operational Reports
  • Business Development
  • Account Review
  • Experience with Outlook, Excel, Word, Windows system
  • QuickBooks
  • Calendar management
  • Excellent communication skills (verbal and written)
  • Proficient in filing systems
  • Experience with Microsoft Outlook, Excel, Word, and Windows system
  • Familiarity with QuickBooks
  • Branch Operations Management
  • Exceptional customer service abilities
  • Strong customer relationship management skills
  • Excellent time management abilities
  • Coaching and mentoring proficiency
  • Demonstrated work ethic
  • Meticulous attention to detail
  • Effective relationship building and management
  • Skilled team-builder
  • Capable in decision-making

Accomplishments

  • Started Summer Camp Program
  • Started SAT batches every alternative months based on the College Board SAT Dates
  • Started Math Competition with more than 40 kids
  • Increased monthly revenue through implementation of strategic initiatives.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Repeatedly received recognition from superiors for excellence in service.

interior Design, Graphic Design,

  • Passionate about Graphic Design, with experience volunteering for the Bengali community e-Magazine, Sristhi. Designed flyers for Kalamandir, an Indian Classical Dance Academy, and Aarohan, an Indian Classical Music School.
  • Also enjoys interior decoration.

Languages

Bengali
Full Professional
English
Full Professional
Hindi
Professional Working

Software

Microsoft 365

Google suit

Quick books

Adobe

Corel draw

Html

CSS

Marq

Timeline

Branch Manager

Ramana Coaching Center
04.2022 - Current

Office Intern

Sikes Dental Lab
05.2019 - 03.2020

Admin Assistant

Kumon Math & Reading Centre
07.2014 - 05.2015

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Munmun Naskar