Sarah Munoz
Customer Service Specialist
St. Petersburg,FL
Summary
With extensive experience in customer service and digital content management, I bring a blend of technical skills and a strong customer focus. As a Digital Content & Website Specialist, I've improved user experience and driven revenue growth through effective site management and collaboration. My background includes managing consumer interactions, handling finances, and resolving issues. I'm now seeking a customer-facing role to enhance satisfaction and help the company achieve its goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Content & Website Specialist
Stinger
Clearwater, FL
3 2023 - Current
- Planned and executed sales promotions and product launches, aligning with brand strategy to increase engagement and revenue
- Managed two e-commerce and three informational websites, optimizing content, pricing, and inventory for improved customer experience
- Delivered a 142% increase in organic search conversion rates in six months by optimizing product listings and elevating the customer journey
- Led a 30-day giveaway contest that drove a 28% sales increase and increased total revenue by 23% post-campaign
- Worked alongside leadership to leverage data-centric strategies to increase revenue by 6% within the first 30 days of employment
- Utilized best practices and analytics tools to identify areas of improvement and growth in website performance, content visibility, and conversion rates
- Collaborated cross-departmentally with Sales, Marketing, and Product Development to stay informed on market factors, business trends, and customer behavior
- Conducted keyword research, A/B testing, and digital asset audits to drive traffic and improve website usability.
Customer Solutions Specialist
Stinger
Clearwater, FL
11.2021 - 03.2023
- Resolved customer inquiries, concerns, and issues promptly, providing positive experiences
- Delivered accurate information on products, services, and policies across multiple communication channels
- Processed orders efficiently, assisting with modifications, cancellations, and tracking
- Collaborated with internal teams to address complex customer issues and escalations
- Provided valuable feedback to product and marketing teams for continuous improvement
- Utilized CRM tools to manage emails, inventory, orders, and customer records with precision
- Complied with company policies in all interactions while handling multiple tasks
- Built and nurtured customer relationships to increase sales, foster loyalty, and generate positive reviews.
Call Center Trainer
Powerhome Solar
Tampa, FL
11.2020 - 11.2021
- Influenced and educated representatives on technology to boost productivity and meet key metrics, including scheduled appointments and performance goals
- Consistently exceeded performance objectives by efficiently training new employees within the designated timeframe, delivering accuracy in scheduling and minimal errors
- Independently organized and prioritized tasks in fast-paced environments, ensuring timely completion of onboarding, compliance to lesson plans, and hands-on monitoring of trainees during their first week on the phones
- Assessed training programs and partnered with leadership to improve procedures and increase overall effectiveness
- Cultivated an engaging and collaborative environment that promoted idea exchange and teamwork
- Trained and supervised 2-10 trainees over two week periods, incorporating the latest technologies and following company guidelines for consistent outcomes.
- Partnered with quality assurance teams to align training content with industry best practices and compliance standards.
Server
Shells Seafood Restaurant
St. Petersburg, FL
02.2019 - 11.2020
- Acted as quality control expert, safeguarding the store from legal risks by demonstrating compliance with food service standards, safety protocols, and dietary restrictions
- Implemented effective upselling strategies that significantly boosted revenue and increased customer satisfaction
- Collaborated with management and team members to achieve sales targets, improve productivity, and set performance goals.
- Supported needs of seven-person wait staff during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Spa Associate
Hand & Stone Spa
Orlando, FL
07.2018 - 03.2019
- Provided supervision and accountability for complex projects, including data migration, calendar management, and accurate record-keeping, providing timely completion and accountability
- Demonstrated integrity and professionalism in interactions with customers and team members, fostering strong relationships and trust
- Consistently met or exceeded individual and company-wide sales goals, driving revenue growth and top performance
- Assisted in maintaining a clean and serene spa environment, ensuring utmost comfort for clients
- Promoted spa packages and retail products effectively, increasing sales revenue for the business
Front Desk
Couture Med Spa
Orlando, FL
01.2018 - 07.2018
- Represented the company as primary point of contact, embodying the company's strategic vision to deliver an exceptional customer experience by scheduling appointments, conducting membership tours, and educating clients on services and new technologies
- Collaborated with leadership to enhance standard operating procedures and coordinate successful promotional events to drive customer engagement
- Handled and classified sensitive medical and personal documentation while adhering to HIPAA regulations to maintain privacy and confidentiality
- Worked closely with the team to consistently achieve monthly membership and revenue targets, contributing to overall business growth
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times
Receptionist
Toyota of Orlando
Orlando, FL
06.2017 - 01.2018
- Developed streamlined communication pipelines, efficiently disseminating time-sensitive information across internal departments by establishing organized procedural standards
- Provided clerical support to company employees by copying, faxing, and filing documents
- Managed key relationships, serving as a liaison between shoppers and internal teams to facilitate updates on sales, financing, and potential leads
- Represented the company by building strong customer relationships, resolving complex issues, collaborating with cross-functional departments, and delivering efficient, high-quality service
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Certificate -
University of Central Florida
Orlando, FL 06.2022 - 08.2022
Skills
Call Management
Quality Assurance
Payment Processing
Merchandising
Expert Problem Solving
Documentation Management
Data Entry
Data Analysis
Customer Relationship Management (CRM)
Customer Relations
Computer Proficiency
Call Management
Certification
Digital Media Marketing Bootcamp UCF
Languages
English
Spanish
Software
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Teams
Microsoft Outlook
Zoom
Salesforce
Oracle Netsuite
Shopify Plus
Timeline
Certificate -
University of Central Florida
06.2022 - 08.2022
Customer Solutions Specialist
Stinger
11.2021 - 03.2023
Call Center Trainer
Powerhome Solar
11.2020 - 11.2021
Server
Shells Seafood Restaurant
02.2019 - 11.2020
Spa Associate
Hand & Stone Spa
07.2018 - 03.2019
Front Desk
Couture Med Spa
01.2018 - 07.2018
Receptionist
Toyota of Orlando
06.2017 - 01.2018
Digital Content & Website Specialist
Stinger
3 2023 - Current
Digital Media Marketing Bootcamp UCF
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