Monty Munson

Technical Measure Management

• Lead team to the highest metrics in the nation with an accuracy of 99.4%
• Developed and documented S.O.P's for future onboarding and training.
• Enhanced team productivity by conducting thorough measurements and accurate data entry for project planning.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Identified prospect needs and developed appropriate responses along with information on suitable products and services.
• Evaluated and adopted new technologies to address changing industry needs.
• Maintained a 99.5% to 100% measure accuracy.

Installation Management

• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Followed through with client requests to resolve problems.

• Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
• Adhered to tight schedules to avoid construction delays and finish projects before expected completion dates.
• Designed and implemented strategic business plans to achieve growth and sales goals while building long-lasting customer relationships.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
• Worked with employees to manage projects from design to completion.