Muntaha Mazhar
Catonsville,Pakistan
Summary
Seeking for an organization that will fit my credentials and qualifications to further develop professional knowledge, gain practical Experience and to utilize my skills to a limitless extent and to contribute to the growth of the company or organization. Established Collection Officer with auto finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Interviewer
Marketing Research Companies Pvt Ltd
Lahore
08.2013 - 08.2016
- Gallup Pakistan
- Iris Communication
- Aftab Associates
- Ipsos Pakistan
- Oasis
- MAJOR DUTIES AND RESPONSIBILITIES
- Communicate with the respondent, received the new ideas and suggestions about the product
- Ability to use computer, rapidly input data, retrieve records and information of respondent
- Follow the briefing instructions and obey the seniors
- Maintain the files and control logs as required by the projects
- Input the accurate data about respondent activities.
Telemarketing (Customer Relationship Officer)
Milvik Mobile
Lahore
08.2016 - 03.2018
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or services.
Collection Officer
SILK BANK
Lahore
07.2018 - 05.2022
- Monitor accounts on a daily basis
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing issues
- Resolve customer credit issues
- Contact clients and discuss their overdue payments
- Update account status records
- Prepare and present reports on collection activities and progress
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Contact clients and discuss their overdue payments
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Knowledge of collection laws and regulation
Education
Graduation - B.com
University of The Punjab
Lahore2017
Intermediate - Pre Medical
Samna Bad Women’s Degree College
Lahore2015
Matriculation - Science
Al Basit Model High School
Lahore2013
Skills
- EXPERIENCE
- English & Urdu proficiency, oral & written
- Excellent Knowledge in MS Office Packages Excel and Word, Outlook etc
- Collection Calls
- Client Relations Skills
Certification
- Lahore, Arfa tower Technologies, [PNY Training an Solutions]
Languages
Urdu
Full Professional
English
Full Professional
Punjabi
Full Professional
Timeline
Collection Officer
SILK BANK
07.2018 - 05.2022
Telemarketing (Customer Relationship Officer)
Milvik Mobile
08.2016 - 03.2018
Interviewer
Marketing Research Companies Pvt Ltd
08.2013 - 08.2016
Graduation - B.com
University of The Punjab
Intermediate - Pre Medical
Samna Bad Women’s Degree College
Matriculation - Science
Al Basit Model High School
- Lahore, Arfa tower Technologies, [PNY Training an Solutions]
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