MUNYARADZI LUIS CHIKOSHA
Bulawayo
Summary
Accomplished Banking Professional with 20+ years of experience driving operational excellence, enhancing customer experience, and delivering exceptional business results. Proven track record in strategic planning, team leadership, risk management, and compliance.
Overview
19
19
years of professional experience
Work History
Senior Manager Consumer Banking & Valued Added Services
NMB BANK
05.2014 - 06.2024
- Developed and implemented a comprehensive business plan for the branch network across the Harare and Bulawayo regions, resulting in a 25% increase in revenue year on year
- Managed a team of 30 branch staff and 15 agents, ensuring efficient service delivery and monitoring branch performance, contributing to the branch network becoming the top performer and accounting for 30% of total departmental revenue
- Achieved significant improvements in customer acquisition, retention, and cross-sales, leading to an above 90% increase in customer satisfaction scores
- Drove digital transformation, increasing and enforcing digital platform adoption by 60%, enhancing business growth and efficient service delivery
- Expanded market presence & community engagement across the region, increasing market share by 25%
- Managed risks and compliance functions with no adverse regulatory reports in the past 10 years
Operations Manager
NMB BANK
06.2010 - 10.2012
- Supervised a team of 15 branch staff, driving operational efficiency and service excellence
- Managed sales activities and customer relationships, achieving 100% of sales targets
- Conducted regular audits, reviews, and controls to ensure compliance and operational integrity
- Enforced business continuity plans to minimize disruptions and maintain uninterrupted service
- Administered branch assets and resources to optimize utilization and cost-effectiveness
Assistant Account Relationship Manager Business Banking
NMB BANK
02.2009 - 06.2010
- Managed a $50M business banking portfolio, tracking key performance metrics such as loan growth, delinquency rates, and client profitability to support strategic decision-making
- Drove 15% growth in business banking client portfolio, achieving 120% of annual sales targets
- Delivered exceptional service and maintained strong client relationships in the business banking segment
- Prepared credit applications, facility letters, & loan documentation, ensuring seamless lending processes
Credit Analyst, Credit Risk Department
NMB BANK
02.2005 - 02.2009
Education
Master of Business Administration -
Solusi University
12.2017
Post Graduate Diploma - Business Administration
Solusi University
12.2016
Certificate of Proficiency - Long & Short Term
Insurance Institute of Zimbabwe
12.2015
Executive Diploma - Business Leadership
Zimbabwe Institute of Management
12.2014
Executive Certificate - Credit Management
University of Zimbabwe
12.2007
Skills
- Strategic Business planning and execution
- Financial management
- Talent Management and Development
- Customer Centric Growth and Retention
- Performance monitoring and reporting
- Customer relationship management
- Sales and New Business Development
- Loan portfolio management
- Cost control and resource optimization
- Risk Management and Compliance
- Digital transformation and adoption
- Cross-functional collaboration
- Operations management
- Strategic planning
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Budget oversight
Technicalskillsandcapabilities
- Strategic Business planning and execution
- Financial management
- Talent Management and Development
- Customer Centric Growth and Retention
- Performance monitoring and reporting
- Customer relationship management
- Sales and New Business Development
- Loan portfolio management
- Cost control and resource optimization
- Risk Management and Compliance
- Digital transformation and adoption
Educationprofessionalcertificationsmemberships
- Master of Business Administration, Solusi University, 2017
- Post Graduate Diploma Business Administration, Solusi University, 2016
- Certificate of Proficiency (Long & Short Term), Insurance Institute of Zimbabwe, 2015
- Executive Diploma in Business Leadership, Zimbabwe Institute of Management, 2014
- Executive Certificate in Credit Management, University of Zimbabwe, 2007
Additionalprofessionalengagementsaccomplishments
- Board Chairman, Dominican Convent Schools, Bulawayo, 10/01/24
- Board Treasurer & Chair of the Finance Committee, Dominican Convent Schools, Bulawayo
- Chair of the Marketing & Strategy Development Committee, Advanced Design Colleges (A.D.C)
- Vice Chair for the Finance Committee, St Thomas Aquinas School
- Contact Centre Service Excellence Award, Southern Region, 2019
Personal Information
Gender: Male
Managementandoperationalexpertise
- Highly skilled in strategic business planning and execution, developing and implementing comprehensive business plans that delivered 25% revenue growth across 4 branches.
- Competent in customer-centric growth, focusing on achieving customer acquisition, retention, & cross-selling.
- Skilled in enhancing customer experience, achieving 90% customer satisfaction through superior service delivery.
- Adept in talent management, effectively leading & developing high-performing teams of 30+ employees.
- Experienced in end-to-end project coordination, including resource management and cost control to ensure successful project outcomes.
- Adept at building and maintaining relationships with stakeholders, including regulatory bodies, and industry partners.
- Strong sales skills with the ability to develop and close new business leads.
Timeline
Senior Manager Consumer Banking & Valued Added Services
NMB BANK
05.2014 - 06.2024
Operations Manager
NMB BANK
06.2010 - 10.2012
Assistant Account Relationship Manager Business Banking
NMB BANK
02.2009 - 06.2010
Credit Analyst, Credit Risk Department
NMB BANK
02.2005 - 02.2009
Post Graduate Diploma - Business Administration
Solusi University
Certificate of Proficiency - Long & Short Term
Insurance Institute of Zimbabwe
Executive Diploma - Business Leadership
Zimbabwe Institute of Management
Executive Certificate - Credit Management
University of Zimbabwe
Master of Business Administration -
Solusi University
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