Munyaradzi Togarepi
Cincinnati
Summary
Dynamic professional with extensive experience in ramp operations management at Menzies Aviation. Proven track record in enhancing on-time performance and operational efficiency through effective team leadership and proactive problem-solving. Skilled in airport security regulations and committed to delivering exceptional customer service while mentoring staff to achieve high productivity levels.
Overview
16
16
years of professional experience
Work History
Lead Ramp Agent
Menzies Aviation
12.2018 - Current
- Supervised ramp operations ensuring compliance with safety regulations and company policies.
- Coordinated aircraft loading and unloading activities to optimize turnaround time and efficiency.
- Trained and mentored new ramp agents on standard operating procedures and safety protocols.
- Implemented process improvements that enhanced operational workflows and reduced delays.
- Conducted regular inspections of ground support equipment to ensure reliability and safety standards.
- Collaborated with flight crews and ground staff to facilitate seamless aircraft servicing operations.
- Monitored inventory of supplies, coordinating timely replenishment to maintain operational readiness.
- Resolved on-the-spot issues during ramp operations, ensuring minimal disruption to schedules.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
- Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
Line Operator
Tyson Foods
02.2018 - 12.2018
- Operated machinery to ensure efficient production flow and maintain product quality.
- Monitored equipment performance, identifying issues to minimize downtime and enhance operations.
- Trained new team members on safety protocols and operational procedures for consistency.
- Conducted regular inspections of production lines to adhere to safety and quality standards.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
- Exhibited excellent multitasking abilities, efficiently managing multiple machines simultaneously without sacrificing performance or quality standards.
Front End Supervisor
Home Depot
03.2010 - 01.2018
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge, sales techniques, and store policies.
- Implemented process improvements that enhanced inventory management and reduced stock discrepancies.
- Coordinated scheduling and staffing to optimize labor resources during peak hours.
- Resolved customer inquiries and complaints promptly to maintain high service standards.
- Conducted regular audits of merchandise displays for compliance with company guidelines.
- Collaborated with management on strategic initiatives to boost store performance metrics.
- Monitored team performance, providing feedback to enhance productivity and employee engagement.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Monitored cash drawers in [21-24] checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH06-2008
Skills
- Airport security regulations
- Ramp operations management
- Airline procedures knowledge
- Customer service
- Team leadership
- Load planning communication
- Active listening
- Effective communication
Languages
Shona
Native or Bilingual
Timeline
Lead Ramp Agent
Menzies Aviation
12.2018 - Current
Line Operator
Tyson Foods
02.2018 - 12.2018
Front End Supervisor
Home Depot
03.2010 - 01.2018
High School Diploma -
Oak Hills High School