Summary
Overview
Work History
Skills
Timeline
SoftwareDeveloper

Munza Hasan

Allen,TX

Summary

Enthusiastic and quality focused professional with significant years of experience. Highly reliable and dedicated with proven leadership qualities and ability to manage diverse teams to deliver peak performance and achieve results. Collaborative team player with excellent interpersonal and communication skills, experienced in working with different personalities as well as working on own initiative.

Overview

23
23
years of professional experience

Work History

Director of Pharmacy

Health America Pharmacy
Lewisville, TX
09.2019 - 10.2021
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed policies and procedures for effective pharmacy management.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 39% system-wide.
  • Implemented procedures necessary for mixing, packaging and labeling.

Youth Program Coordinator

MMA
Madison, MS
08.2007 - 08.2018
  • Spearheaded job training and early employment programs for teenagers.
  • Strengthened academic, social and physical education program offerings for area youth.
  • Built recruitment and retention plans to maintain full roster of program participants.
  • Coordinated logistics for meals, transportation and program delivery.
  • Observed staff and volunteers to verify compliance with educational, safety and interpersonal guidelines.
  • Established clear policies for handling emergency behavioral, illness and injury incidents.
  • Procured new supplies and equipment in line with budget goals.
  • Organized special events and activities to boost youth engagement and improve lives of at-risk children.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed monthly schedules and assignments for volunteer staff.
  • Incorporated understanding of multiple learning modalities and leveraged assessments to develop personalized enrichment curricula.

Customer Service Representative

American Airlines
Dallas, TX
05.1999 - 05.2000
  • Managed over 50 customer calls per day promptly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints

Office Clerk

Pulmonary Health Care
Arlington, TX
11.1990 - 04.1999
  • Interacted with customers by phone, email or in-person to provide information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Checked documentation for accuracy and validity on updated systems.
  • Handled incoming business and client requests for information.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Delivered clerical support by handling range of routine and special requirements.

Skills

  • Decision Making
  • Creative Problem Solving
  • Computer Proficiency
  • Multitasking
  • Management
  • Integrity
  • Collaboration
  • Communication
  • Leadership
  • Teamwork
  • Initiative
  • Professionalism
  • Empathy

Timeline

Director of Pharmacy

Health America Pharmacy
09.2019 - 10.2021

Youth Program Coordinator

MMA
08.2007 - 08.2018

Customer Service Representative

American Airlines
05.1999 - 05.2000

Office Clerk

Pulmonary Health Care
11.1990 - 04.1999

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Munza Hasan