Muqadas Mohsin
Patient Service Coordinator
Alexandria,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Sales Consultant
Zales The Diamond Store
Arlington, VA
09.2021 - 12.2023
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Retained consistent client base by conducting market research to develop brand strategy.
- Increased overall revenue 10% sales through effective salesmanship and great negotiation skills.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Patient Services Coordinator
My Eye Doctor
Alexandria , VA
04.2023 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
- Used software to process and post personal checks, credit card, incoming cash receivables and care credit transactions.
- Answered over 40 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Inputted accurate patient insurance, billing and payment information.
- Conducted personal interviews to obtain required financial information.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Verified patient's insurance eligibility and benefits coverage.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
Sales Representative
CDS
Alexandria, VA
01.2020 - 12.2020
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve need, managed over 50 calls per day.
Cashier
Ross Dress For Less
Stafford , VA
01.2019 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to [60] pounds at once and used forklift to move heavier loads.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Cyber Security - Cyber Security
Northern Virginia Community College
Annandale, VA Aug 2021 - Current
High School Diploma -
Edison High School
Alexandria, VA 01.2015 - 11.2018
Skills
Self-Motivated
Data Entry
Organization and Time Management
Interpersonal Communication
Multitasking Abilities
Appointment Scheduling
Payment Collection
[Language] Fluency
Medical Insurance
Insurance Verifying
Chart Pulling
Timeline
Patient Services Coordinator
My Eye Doctor
04.2023 - Current
Sales Consultant
Zales The Diamond Store
09.2021 - 12.2023
Sales Representative
CDS
01.2020 - 12.2020
Cashier
Ross Dress For Less
01.2019 - 11.2019
High School Diploma -
Edison High School
01.2015 - 11.2018
Associate of Cyber Security - Cyber Security
Northern Virginia Community College
Aug 2021 - Current