Muqaddas Mohammad Zahir
Charlotte,NC
Summary
Dependable with a terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining a positive, customer-focused store environment. As well as upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced in managing seating, reservations, and events. Skilled at creating a welcoming atmosphere when attending to guests. Team player quick to assist when help is needed.
Overview
1
1
year of professional experience
Work History
Technology
Walmart
05.2023 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Birthday Party Host
Urban Air
04.2022 - 03.2023
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Maintained party areas during busy events for as many as 60 guests.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Directed guests to correct areas for eating, dancing, and other services.
- Took information about guests' party size, led to seating and offered menus.
- Built and established positive relationships with patrons, team members and supervisors.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Issued tickets to customers and collected payment and fees for desired services.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
High School Diploma -
Heritage High School
1150 Forestville Rd, Wake Forest, NC 06.2023
Skills
- Teamwork and Collaboration
- Customer Service
- Food Service Techniques
- Event Preparation
- Party Scheduling
- Decorating
- Bilingual
- Active Listening
Accomplishments
Learned a new language in 6 months
Earned a good GPA
Was in many clubs
Had a full-time job
Volunteer Experience
Languages
Persian
Native or Bilingual
Farsi
Native or Bilingual
Pashtu
Limited Working
English
Full Professional
Indian
Elementary
Timeline
Technology
Walmart
05.2023 - 07.2023
Birthday Party Host
Urban Air
04.2022 - 03.2023
High School Diploma -
Heritage High School
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