Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Murali Santosh Kumar Epuganti

Irving,TX
Murali Santosh Kumar Epuganti

Summary

10+ years of experience driving successful email marketing campaigns with a proven track record of increasing engagement, revenue, and customer growth. Possess deep expertise in Salesforce Marketing Cloud, including Email Studio, Journey Builder, and AMP Script. Strengths lie in: Strategic campaign development: Aligning email marketing strategies with business objectives, audience segmentation, and customer journeys. End-to-end campaign management: Overseeing the entire campaign lifecycle, from planning and segmentation to A/B testing and optimization. Data-driven analysis: Analyzing campaign performance metrics to identify insights and opportunities for improvement. Deliverability expertise: Maintaining high deliverability rates through sender reputation management and compliance with anti-spam regulations. Email automation: Implementing automated workflows and triggered messages to nurture leads and drive customer retention. Technical proficiency: Collaborating with IT and email service providers to maintain and optimize email infrastructure. Team leadership: Providing guidance, training, and support to team members to foster growth and maximize performance. Collaboration: Working closely with cross-functional teams to ensure cohesive messaging and alignment with broader marketing initiatives. Continuous learning: Staying up-to-date on industry trends, emerging technologies, and best practices in email marketing.

Overview

12
years of professional experience
2
Languages

Work History

Acima Digital
Plano, TX

Sr. Marketing Specialist
05.2023 - Current

Job overview

  • Serve as technical specialist throughout all phases of system upgrade life cycle (analysis, design, develop/configure, implement) to support all software within Marketing technology stack
  • Lead deployment and configuration efforts for system upgrades, ensuring alignment with business needs and objectives
  • Provide expertise in business domain, technology, and process related to Digital Experience Platform (DXP) for Marketing Technologies
  • Demonstrate proven track record in Learning Management System (LMS) administration, implementation, and configuration within corporate environment
  • Collaborate with internal teams and vendors to resolve technical issues and ensure optimal functionality of LMS
  • Possess strong experience in web-based, multimedia, and mobile technologies, including familiarity with Web Content Management Systems (CMS) for content delivery
  • Provide expertise in user interactions related to these technologies and concepts such as Single Sign-On (SSO) for user access
  • Design and deliver training programs for end users, creating and maintaining job aids to facilitate system navigation and functionality
  • Offer ongoing support and troubleshooting to end users, ensuring effective utilization of system capabilities.
  • Boosted brand awareness by developing and executing targeted marketing campaigns.
  • Increased lead generation through implementation of innovative digital marketing strategies.
  • Implemented data-driven performance tracking systems to continuously refine marketing strategies for optimal results.

Cinergy Tech, Salesforce
Plano, TX

Sr. Salesforce Marketing Cloud Expert
01.2023 - 05.2023

Job overview

  • Demonstrate over 3 years of hands-on experience with relational databases, including Cloud-based solutions for Marketing Tools, ensuring data integrity and accessibility
  • Administer and configure Google Analytics, focusing on security measures and configurations to protect sensitive data
  • Manage Salesforce Administration and Configuration for Sales Cloud and Marketing Cloud, leveraging advanced functionalities to optimize business processes and drive growth
  • Interact effectively with cross-functional teams to ensure alignment of technical solutions with business goals and objectives
  • Collaborate with colleagues to provide guidance on advanced functionalities within Salesforce Marketing Cloud and other Marketing Technologies.
  • Self-motivated, with strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

OneMagnify India Pvt Ltd
Chennai, India

Salesforce Marketing Cloud Expert
10.2019 - 12.2020

Job overview

  • -Strategized and executed comprehensive marketing campaigns using Salesforce Marketing Cloud's Email Studio, ensuring personalized and targeted communication
  • Supervised subscriber lists, crafted templates, and set up automated journeys to enhance customer engagement across various channels
  • Orchestrated multi-channel customer journeys using Journey Builder, integrating email, SMS, mobile push notifications, and social media touchpoints to optimize campaign effectiveness
  • Led successful migration efforts from Adobe Experience Manager (AEM) to Salesforce Marketing Cloud, overseeing data mapping, configuration setup, and user training
  • Executed strategic optimizations resulting in improved campaign performance and efficiency within Salesforce Marketing Cloud
  • Efficiently directed and organized marketing assets, including images, videos, and documents, using Content Builder within Salesforce Marketing Cloud
  • Ensured unified customer view by configuring and managing data extensions with Contact Builder, establishing data relationships, and maintaining data quality and integrity
  • Leveraged AMP-Script to develop dynamic content and personalized email experiences, driving 25% increase in customer engagement through tailored messaging and content optimization.

I-Cinergy Techmatics, Marketing Cloud
Bangalore, India

Salesforce Administrator
10.2018 - 09.2019

Job overview

  • Led deployment and customization of Salesforce Marketing Cloud for global client, tailoring key tools such as Email Studio, Journey Builder, and Automation Studio to deliver personalized customer journeys and automated email campaigns
  • Utilized AMP-Script to develop dynamic content and enhance personalized email experiences, driving increased customer engagement and conversion rates
  • Managed technical aspects of diverse projects, overseeing deployment of applications, creation of Lightning Apps, and integration with external systems using SOAP APIs
  • Demonstrated strong project management skills by collaborating effectively with cross-functional teams, gathering requirements, documenting processes, and ensuring successful completion of projects within scope and timeline.
  • Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
  • Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.

Inventechs India Pvt Ltd
Bangalore, India

Email Campaign Manager
10.2015 - 09.2018

Job overview

  • Spearheaded conceptualization, development, and execution of comprehensive email marketing initiatives aimed at customer acquisition and retention, encompassing various facets of successful email marketing
  • Collaborated cross-functionally with design, copywriting, and landing page teams to orchestrate and oversee diverse email marketing campaigns, effectively driving customer engagement and acquisition
  • Conducted in-depth analysis of email campaign performance metrics including impressions, bounces, clicks, and complaints, presenting insightful findings to stakeholders for informed decision-making
  • Leveraged advanced features within Salesforce Marketing Cloud such as Journey Builder, Data Extensions, AMP-Script, and automation tools to personalize content, segment audiences, and optimize campaign efficacy
  • Enforced Automation Studio to automate tasks for efficient data management and streamlined campaign execution, enhancing overall operational efficiency
  • Applied robust version control and continuous integration practices utilizing GitHub and Jenkins to maintain code quality and facilitate seamless development workflows for Salesforce Marketing Cloud projects
  • Demonstrated exemplary leadership and collaboration skills by effectively managing team of 10 individuals, delegating tasks, and fostering transparent communication channels through regular weekly reviews and comprehensive bug reporting mechanisms.
  • Enhanced campaign performance by developing and implementing targeted marketing strategies.
  • Managed multi-channel campaigns for increased brand visibility and customer engagement.

Adonai Advertising & Media Pvt Ltd
Hyderabad, India

Email Marketing Specialist
07.2012 - 09.2015

Job overview

  • Owned entire marketing automation process, encompassing planning, development, and implementation of campaigns, landing pages, and emails
  • Leveraged email marketing to design and execute nurture campaigns for customer education and engagement, employing effective content strategies
  • Maintained and optimized marketing automation platforms (HubSpot, Salesforce) to drive lead generation and engagement
  • Launched and oversaw global lead nurture program, utilizing various features like templates, triggers, and lead management
  • Thrived in fast-paced environment, collaborating effectively with cross-functional teams (digital marketing, web development, IT, sales, etc.)
  • Acted as point of contact for online events and development teams, troubleshooting issues and providing training to colleagues on technical aspects
  • Additional Skills:
  • Conducted database hygiene evaluations to optimize campaign deliverability
  • Developed win-back strategies to re-engage inactive leads.
  • Enhanced email campaign performance by strategizing and implementing A/B testing methods.
  • Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.

Education

Southern Arkansas University
Arkansas City, AR

Master of Science from Computer & Information Science
05.2023

University Overview

JNTU Kakinada
Kakinada, India

Bachelor of Science from Information technology
05.2012

University Overview

Skills

  • Technical Skills:
  • Agile, Scrum, Waterfall
  • Salesforce Marketing Cloud :Email Studio, Journey Builder, Automation Studio, Content Builder, Audience Builder
  • Salesforce Administration: Configuration, Customization, Security, User Management, Workflow Automation
  • Email Marketing Tools: Salesforce, HubSpot, MARKETO, Eloqua, Adobe Campaign Classic, Constant-Contact, MailChimp, Pardot, Act-On, NetSuite
  • Technology Stack: SQL, JavaScript, Data Analytics, HTML, GCP, ETL Process, GitHub, FTP, CRM, Adobe Suite
  • Salesforce and Additional Skills: Deep knowledge of Salesforce ecosystem
  • Preference for experience leading Interaction Studio and/or CDP implementations
  • Data Cloud Expertise: Specialized in gathering and analyzing information related to data integration, subscriber management, and identity resolution
  • Relevant Salesforce Data Cloud experience or equivalent Customer Data Platform/Management experience preferred
  • Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
  • Knowledge of Data Governance and Data Privacy concepts and regulations (a plus)
  • Data Cloud Certification/Accreditation desired
  • Google Analytics
  • Campaign Management

Certification

Salesforce Administration certification

Salesforce Marketing Cloud Administrator.

HubSpot Email Marketing Certified.

Salesforce Pardot Certified by Udemy.

HubSpot Inbound Marketing Certified.

Timeline

Sr. Marketing Specialist
Acima Digital
05.2023 - Current
Sr. Salesforce Marketing Cloud Expert
Cinergy Tech, Salesforce
01.2023 - 05.2023
Salesforce Marketing Cloud Expert
OneMagnify India Pvt Ltd
10.2019 - 12.2020
Salesforce Administrator
I-Cinergy Techmatics, Marketing Cloud
10.2018 - 09.2019
Email Campaign Manager
Inventechs India Pvt Ltd
10.2015 - 09.2018
Email Marketing Specialist
Adonai Advertising & Media Pvt Ltd
07.2012 - 09.2015
Southern Arkansas University
Master of Science from Computer & Information Science
JNTU Kakinada
Bachelor of Science from Information technology
Murali Santosh Kumar Epuganti