Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
Generic

Murari Jha

Woodbury,NY

Summary

Customer-focused, Proactive, versatile and result oriented IT professional with around 18+ years of rich experience in project & program delivery with focus on Technical Delivery Management, Test management & Quality Engineering, Account Management, Systems Integration solutions, Pre-Sales, Lean/Agile Implementation and Digital Transformation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager - Products & Services Management

Northwell Health
03.2022 - Current
  • Overseeing RPA implementation project by applying skills and experience in Robotic Process Automation (RPA) to oversee effort to develop a suite of BOTs that could be used to increase efficiency and reduce time to perform repetitive tasks
  • Assisted in organizing and overseeing assignments to drive operational excellence by successfully managing budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintain and modify existing RPA Bot processes to improve performance, correct errors/bugs, and adapt to any new configurations for resiliency
  • Created and maintained the Process Design Document (PDD), Solution Design Document (SDD), Risk Register throughout the project lifecycle while ensuring consistency between project scope and in terms of effort, resources, costs, timescales, deliverables, responsibilities, and milestones

Senior Manager, Projects

Cognizant Technology Solution
07.2014 - 02.2022
  • Spearheading project/Scrum teams as Agile Coach and coaching of agile team facilitators and encouraging the proliferation of agile best practices and measuring/reporting effectiveness of agile transformation.
  • Held monthly/Quarterly meetings to create business plans and workshops to drive successful business operations.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Collaborated with managers in the design, development, testing, and implementation of cost-effective technology for the Insurance & health systems and solutions, including, gathering and understanding business requirements, and ensuring application requirements are translated accurately into proposals and functional specifications.
  • Maintained tools/software's for Retail, Insurance, health system applications and data, and documentation to ensure highest quality standards are met.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.

Project Manager - QA

Sapient Corporation
09.2013 - 07.2014
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Performed root cause analysis to identify and resolve quality issues and defects.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.

Tech Lead

HCL Technologies Ltd
04.2010 - 09.2013
  • Lead team of 11 members for BA and software testing and development experience. Skilled in creating test plans and test cases, ensuring high product quality and customer satisfaction.
  • Standardized ETL processes and tools to automate data extraction and manual reporting, reducing 400 man hours across the entire operation.
  • Logged 250% efficiency in ETL spec completion & new store migration time by automation.


Education

M Phil - CS

Dr. C V Raman University
Chhatisgarh, India
06.2013

Master of Science - IT

Punjab Technical University
Jalandhar, India
09.2005

Bachelor of Science - Computer Application

MCRP University
Bhopal, India
08.2003

Skills

  • Program & Project Management
  • Strategic Planning & Process Improvement
  • Risk Management
  • Client Relationship Management
  • RFP & Pre-Sales Support
  • Lean Implementation & Assessment
  • Data Analytics and effective decision making
  • Communication & Negotiation Skills
  • MPP, CMTR, PPM, FG, Clarity
  • Rally, Jira, Version One
  • Remedy, Service Now, Confluence , SharePoint
  • SAP-Hybris, Intershop, Sterling OMS
  • GIT, SonarQube, Jenkins, REST API
  • Vendor Management
  • Planning Optimization
  • Stakeholder Relations
  • Business Operations
  • Root Cause Analysis
  • Planning Leadership
  • User Experience Optimization
  • Managing Releases & Rollout Coordination
  • Customer Relationship Management

Accomplishments

  • Managed an annual program budget of $8M+ where led a large size (100+) team of engineering resources including Developer, QA, Architects, UX Designers, SM’s/PO
  • Successfully led and delivered large digital business transformation programmes building complex system(s) driving process improvements, managing change to drive business agility
  • Gained experience in 4 large scale digital IT transformations programs in Healthcare, Life Science, Omni-channel retail, and Insurance
  • Specialization in Lean Agile Project management and coaching with process definition and improvement for agility, Framework Tailoring for business needs, driving metrics & reporting transformation for project/program for agile adoption
  • Expertise in end-to-end project management (both traditional & Agile) from scoping, cost & effort estimation, SOWs, MVPs, progress tracking, status reporting, risk management and ensuring delivery of projects within time, budget & quality norms
  • Proven capabilities of customer relations and managing stakeholder expectations at Mid to Senior executive levels; Been onsite A/C Coordinator and lead for project(s) at M&S (UK), Loblaw’s (Canada) and EBay/NSLIJHS(USA).

Certification

• PMP

• ICP-ACC

• RTE (SAFe)

• SAFe Agilist (Leading SAFe)

• Certified Scrum Master (CSM)

• Lean Six Sigma Black Belt

• Certified Scrum Product Owner (CSPO)

Hobbies

  

• Writing Poetry & Couplets 

• Cultural Studies (Hindi Literature)

  • Badminton, TT & Volleyball 

  • Travelling 

Timeline

Manager - Products & Services Management

Northwell Health
03.2022 - Current

Senior Manager, Projects

Cognizant Technology Solution
07.2014 - 02.2022

Project Manager - QA

Sapient Corporation
09.2013 - 07.2014

Tech Lead

HCL Technologies Ltd
04.2010 - 09.2013

M Phil - CS

Dr. C V Raman University

Master of Science - IT

Punjab Technical University

Bachelor of Science - Computer Application

MCRP University

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Murari Jha