Murat Cekro
Overview
5
5
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot Inc
10.2022 - Current
- Reviewed daily queue report to confirm orders were processed as scheduled, or rescheduled those that required so.
- Maintained up-to-date order lists by documenting all orders/deliveries still in-house, and correcting any orders that have to or already had been cancelled, refunded or reordered regularly.
- Licensed to operate heavy machinery and lift equipment including the Electric Ladder/"Ballymore", Electric Pallet Jack, Order Picker, Reach Truck, Pacer, and Propane Forklifts.
- Reduced fulfillment errors by using Zebra scanners to quickly pick items, assess store inventory to locate additional items if needed, and correcting product placement errors should there be any.
- Contacted suppliers and vendors about issues with deliveries or products, making sure to follow through to resolutions or attempt to resolve issues before escalation.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Became the designated Curbside associate after being recognized by management for maintaining a quick, precise and effective work ethic, making sure customers received their curbsides in under 5 minutes after checking in, noticeably improving curbside satisfaction and building friendly relationships with frequent curbside users.
- Earned over 5 Management Recognition "Homer" Rewards, brought Order Fulfillment error percentage down 6%, decreased average order fulfillment times from nearly 2 hours to under 1 hour (with the highest percentage of orders being filled under 25 minutes), consistently ranked first in weekly orders pulled (while maintaining the quickest pick time).
- Helped increase customer satisfaction surveys from under 60% to over 85% by encouraging customers to report their experiences to our surveys.
English Translator/Tutor
Freelance
03.2019 - 05.2022
- Translated (Bosnian to English and vice versa) over 200 projects, including legal
documents, books, website content, news articles, and drug datasheets. - Maintained strict confidentiality policies concerning clients and materials
translated. - Interpreted dialogues and conversations while providing linguistic assistance.
- Offered excellent writing skills, extraordinary reading and comprehension skills,
and great time management abilities. - Implemented different teaching systems during COVID-19.
- Guided and directed over 40 students to different learning methods.
- Assisted as a teachers-aide for special translation projects.
- Stayed current on new expressions and cultural changes impacting language translation.
Education
High School Diploma -
Public Institution Mechanical-Traffic Engineering
Bosnia And Herzegovina06.2018
Skills
- Multilingual - English,
Bosnian, Croatian, Serbian - Tutoring
- Translation
- Problem Solving
- Data entry
- Proofreading
- Time management
- Accurate Order Fulfillment
- Product Tagging
- Equipment Operation
- Shipment Loading
- Sorting and Organizing
Timeline
Order Fulfillment Associate
The Home Depot Inc
10.2022 - Current
English Translator/Tutor
Freelance
03.2019 - 05.2022
High School Diploma -
Public Institution Mechanical-Traffic Engineering
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