MURAY GUTIERREZ

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Sorted and delivered mail and packages upon arrival to correct staff members and departments.
• Completed all tasks in compliance with company policies and procedures.
• Entered and updated sensitive customer information during check-ins and room changes.
• Trained new team members on company procedures, customer service and issue resolution.
• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Completed data entry and filing to keep records updated for easy retrieval.

• Assist nurses or physicians in the operation of medical equipment or provision of patient care.

• Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.

• Collect specimens, such as urine, feces, or sputum.

• Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

• Feed patients or assist patients to eat or drink.

• Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or
• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open
• Prepare or serve food trays.
• Provide physical support to assist patients to perform daily living activities, such as getting out of bed,
• Record height or weight of patients.
• nursing staff.

• Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.

• Supply, collect, or empty bedpans.

• Undress, wash, and dress patients who are unable to do so for themselves.

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Answer telephones and direct calls to appropriate staff.
• medical records.

. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages,
or scheduling appointments.
•
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or
operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
•File and maintain records.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Authorize drug refills and provide prescription information to pharmacies.
• Prepare and administer medications as directed by a physician.
• Explain treatment procedures, medications, diets, or physicians' instructions to patients.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Change dressings on wounds.
• Inventory and order medical, lab, or office supplies or equipment.