Summary
Work History
Education
Skills
Timeline
Generic

MURIEL BROCK

Gulfport,MS

Summary

Versatile and results-oriented professional with extensive experience in administrative and healthcare roles, notably at LSU Medical Center. Excelled in managing patient and accounts records, demonstrating exceptional attention to detail and strong communication abilities. Skilled in Microsoft Office and data entry, adept at improving operational efficiency by over 30%. Proven track record in multitasking and enhancing client well-being.

Work History

ACCOUNTS CLERK

LSU Medical Center
New Orleans, La
  • Collecting account payments for the services performed on patients, maintaining all staff and patient files, handling all billing duties
  • Balancing patient accounts, reviewing bills and claims for accurate information, entering data into company's database
  • Handling incoming and outgoing mail, providing billing reports and other documents to provide to state and federal government agencies as needed
  • Identifying and resolving problems and inaccuracies in data entries, and extensively interacting with patients, physicians, policy representatives and others necessary to collect payments

CLERK

Amoco Oil Company
New Orleans, La
  • File and organize paperwork, maintain detailed records of incidents and problems or sort and distribute mail to onsite workers

Administration Assistance

Thomas Insurance Company
New Orleans, La
  • Responsibilities focused on managing the lifecycle of life insurance policies, including processing new applications, maintaining policy details, handling policy changes, ensuring compliance with regulations, and resolving customer inquiries related to their life insurance coverage
  • Attention to details, data accuracy and proficiency with relevant insurance systems
  • Managing intake of new life insurance applications, verifying information and ensuring accurate policy setup within company systems
  • Updating policy details based on customer requests, including beneficiary changes, premium adjustment and address updates
  • Adhering to industry regulations and compliance standards related to life insurance policies
  • Responding to policyholder inquiries regarding coverage, benefits, and claims procedures
  • Maintaining accurate policy data within the insurance company's database
  • Including recordkeeping and reporting

Certified Nursing Assistance

Powel Home Health Agency
New Orleans, La
  • Provides basic patient care under the supervision of a licensed nurse, assisting with activities of daily living (ADLs)
  • Essentially focusing on patient comfort and well-being through routine tasks such as personal hygiene, mobility, mealtime support, maintaining clean environment, basic wound care under supervision of assigned nurse
  • Patient observation and reporting any changes in patient condition including skin integrity, behavior or pain levels
  • Documentation and recording of patient care activities and observations in medical records
  • Communicate patient needs to nurse and other health team

Bus Driver

John Fayard, Hotard, Orleans Parish School Board, First Student
New Orleans, La
  • Transport passengers over established and special routes, operates transit vehicles transporting passengers over established, special and assigned routes maintaining established time schedules
  • Responsible for safety and transporting passengers displaying a professional attitude and effective customer service over specified routes

Administration Assistance

Kerr Home Health
New Orleans, La
  • Responsible for administrative tasks within a home health agency, including managing patients records, scheduling appointments, handling phone calls, data entry, filing documents, and ensuring compliance with the healthcare regulations
  • Coordinating schedules with nurses, therapists, and other healthcare professionals to facilitate smooth patient care delivery at home
  • Maintain patient medical records; demographics, medical history, treatment plans, and progress notes
  • Update patient information in electronic health records
  • Prepare and file necessary paperwork for patient admissions, discharges, and transfers
  • Ensure confidentiality of patient information by adhering to HIPAA regulations
  • Answer phones, take messages, and direct inquiries to appropriate staff
  • Verify insurance information and eligibility for services
  • Prepare and distribute necessary documentation to the healthcare team members
  • Generate reports on patient demographics service utilization and billing data
  • Verify insurance coverage and eligibility for home health services
  • Submit billing codes and documentation to insurance companies in a timely manner
  • Maintain accurate patient records to ensure compliance with healthcare regulations
  • Monitor and update patient care plans as needed

Administration, CNAs supervisor

Powell Home Health Agency
New Orleans, La
  • Maintain medical and staff records, order, maintain, distribute patients and staff supplies
  • Create and coordinate work schedules for CNAs staff and patients visits
  • Ensure compliance with current healthcare regulations
  • Monitoring and documenting patients health records

Live in Caregiver (Elderly Care Provider)

Pass Christian, MS
  • Personal Care Assistance with 15 years of experience providing comprehensive care to individuals with diverse needs
  • Adept at performing personal care tasks, supporting mobility, and enhancing client's overall well-being
  • Engaged patients in physical therapy exercises to improve their mobility
  • Plan and went shopping so that patients had all the supplies and medications they needed
  • Organized transport so that patients could attend all medical appointments and have access to social activities
  • Basic care, Medication management, Transportation, Companionship, meal preparation, Household tasks, Errands, Record keeping, Schedule organization, Vital Signs, Behavior Assessment, Monitoring Health and reporting changes
  • Emotional Support and Advocacy

Next Generation Sports (NGS)
Remote
  • Collecting accounts payments, maintaining accounts files, data entry, handling incoming and outgoing mail

Education

Science of Arts Business -

Mississippi Gulf coast Community College
12.2025

Southern University New Orleans
01.1993

Oakwood College
01.1978

Certified Nursing Assistance - Commercial Driver (Class A now B)

Truck Driving School

Skills

  • Strong communications skills
  • Ability to manage multiple tasks
  • Attention to Detail
  • Microsoft office applications
  • Word
  • PowerPoint
  • Access
  • Excel
  • Data entry
  • General ledger maintenance

Timeline

ACCOUNTS CLERK

LSU Medical Center

CLERK

Amoco Oil Company

Administration Assistance

Thomas Insurance Company

Certified Nursing Assistance

Powel Home Health Agency

Bus Driver

John Fayard, Hotard, Orleans Parish School Board, First Student

Administration Assistance

Kerr Home Health

Administration, CNAs supervisor

Powell Home Health Agency

Live in Caregiver (Elderly Care Provider)

Next Generation Sports (NGS)

Science of Arts Business -

Mississippi Gulf coast Community College

Southern University New Orleans

Oakwood College

Certified Nursing Assistance - Commercial Driver (Class A now B)

Truck Driving School

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MURIEL BROCK