Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Muriel Camacho

Davenport,FL

Summary

Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Accomplished Sales Manager offering 20 years of experience developing and maximizing in sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Elite Local Client Partner Marketing

Yelp
11.2021 - Current
  • Advertising sales and management marketing campaigns
  • My book of clients little over 600 clients
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Managing diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
  • Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
  • Delivered high-impact presentations to key decision-makers, demonstrating deep understanding of clients'' business objectives and showcasing company''s ability to meet those needs effectively.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Retention Specialist Healthcare

Christian Care Ministry
08.2021 - 11.2021
  • I at CCM is to maintain current members who are calling to cancel program
  • CCM is a health sharing ministry
  • CCM provides assistance sharing in members health care needs.
  • Product knowledge is key, and showing value of there program as well as its provisions in Comparison to Insurance.
  • Maintaining save rate of 17% weekly
  • And 3.25 Quality assurance in metrics are big part of my role
  • Terminology is also crucial part
  • Professional with ability to convince customers to stay
  • Upsell and Educate Attention to Details while multitasking 2 screens while upholding standards of This Faith Based Company .
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.

EXPERT II Greenlight Hub Orlando

Uber Technologies Inc.
10.2016 - 05.2020
  • Partner support ,Technical support, Onboarding support
  • On July 1st 2019 was Promoted to Team Lead Supervisor position where I Trained and Managed Team of 8 Employees.OPC
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Title Clerk

Orangelake Resort
09.2015 - 09.2016
  • Real estate legal transfers of property, need to confirm that properties are owned in conformity with local and national laws
  • Key skills listed as strongest Title Clerk attention to details, multitasking, customer service orientation, IT skills, communication abilities and thorough knowledge of property titles
  • I Maintained
  • Accomplishments
  • Was able to implement better faster and more accurate way to handle of new projects
  • For several properties that's were obtained.
  • Skills Used
  • Detailed accurate record management consistency on regulatory compliance, adapted and learned new products and processes product knowledge ability to work under pressure and meet deadlines
  • IT skills multitasking
  • Excellent customer service
  • Negotiated successfully with lien holders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.

Call Transfer

Holiday Inn Orangelake Resort
08.2015 - 11.2015
  • Sell vacations
  • Accomplishments
  • Provide a dynamic sales experience
  • Skills Used
  • Sales
  • Knowledge of products and persuasion
  • In November 2015 I was offered a promotion to Title Clerk I accepted and remained with company.
  • Analyzed production trends and suggested corrective or alternative actions to better meet objectives.
  • Managed inventory of tools, equipment, and supplies required for efficient completion of ball system installations.
  • Demonstrated exceptional problem-solving skills when faced with unexpected obstacles during installation process.

Westgate Resorts

Kissimmee
07.2015 - 11.2015
  • First contact with customers to arrange tours at resorts Manged locations and all processes to set up to view properties.
  • Accomplishments
  • Currently employed there, able to effectively get customers to take tours for our resorts
  • Through Sales and convincing of value while utilizing a gifting process.
  • Skills Used
  • Sales upsell Managed team on training and support.
  • Marketing specialist
  • Excellent customer service and sales able to convince customers to take tours .
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Excellent communication skills, both verbal and written.

Retention Specialist

Purity Products
01.2010 - 03.2015
  • Supervisor and Mentor
  • Retain Services , Sales up sell , Product Knowledge Managed my own accounts where I sold product in bulk to my clients
  • Customer care database entry
  • Accomplishments
  • Was promoted to mentor /trainer
  • Earned a raise in in a little under 3 months
  • In the Senior Retention team
  • Involved in a special group where we try new ideas to improve the revenue.
  • Skills Used
  • Sales - Retention
  • Strong ability to convince customers to continue in program and upsell
  • Exceptional Skills in sales
  • Quick on my feet think outside the box while always following guidelines
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Streamlined internal processes for better efficiency in handling customer inquiries and complaints.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Retention Specialist

Cablevision, Inc
07.2006 - 03.2012
  • Initiates day-to-day objectives to achieve established retention goals.
  • Maintain positive image for Cablevision by handling escalated calls and resolving all customer issues to ensure retention.
  • Processing orders for items listed, but not limited to, new installations, disconnections, add-ons.
  • Enters appropriate information accurately via computer terminal, forward documentation to necessary personnel, and follow-up with customer by telephone; coordinate service installation with customers and appropriate departments
  • Respond to customer requests for information regarding accounts, type of services provided, and other inquiries
  • Conducts, investigates and ensures appropriate resolution has been reached for telephone and e-mail requests and/or complaints from customers.
  • Turn controllable requests for disconnection or downgrade into sales and save opportunities and increase revenues by identifying customers service needs, using customer service expertise to resolve customer concerns, and using proactive sales techniques
  • Increase revenues through up-selling and cross-selling brand specific products
  • Independently follow up with customers to identify problems and present resolutions, including negotiating pricing, contract and package changes
  • Identify and engage appropriate resources to implement account retention resolution.
  • Open and submit retention service requests / service orders for retentions as needed.
  • Achieve minimum customer retentions and productivity per month in accordance with department standards.
  • Complete month end customer retention report.
  • Achieved top tier recognition
  • President's Club Awarded in 2011
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.

Real Estate Associate

Metro 5000 R.E
04.2006 - 06.2009
  • Find commercial real estate property by researching online, through guides, and other industry print publications
  • Direct contact by phone and email with clients, proposed tenants and landlords
  • Search industry websites and other online resources to obtain information
  • Confirm and/or obtain property level data utilizing applicable websites and databases and speaking with building owners and other brokers
  • Enter information into internal database
  • Create and maintain Rolodex of contacts and build relationships with key local contacts
  • Identify new sources of research and information
  • Type letter and email correspondence
  • Set up appointments for Lead Brokers and Partners
  • Assist with Sales and Rental of property through Lead Brokers and Partners
  • Conducted thorough due diligence on properties before advising clients to proceed with offers or negotiations.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Communicated with clients to understand property needs and preferences.
  • Managed portfolios of rental properties with goals of maximizing return on investment for property owners while ensuring tenant satisfaction.

Benefits Coordinator

Correction Officers Benevolent Association
12.2007 - 04.2009
  • Coordinator of dental, prescription and optical benefits for all members.
  • Heavy phone contact with members and affiliates.
  • Maintain appropriate Labor Postings
  • Manages paperwork for all new hires, terminations and other employment & benefit changes
  • Filing of all HR and benefit information
  • Determine benefit eligibility, provide benefit plan information, and enroll all eligible employees
  • Skills Medical billing program Medi Soft Applications, ICD9 and CPT4
  • HICFA Forms, medical insurance and billing, HIPPA laws and regulations
  • Microsoft Word, Email, Internet Explorer
  • Excellent customer service
  • Bilingual - Fluent in Spanish
  • Quick learner, hardworking and a team player
  • Independent worker and eager to learn
  • Computer savvy
  • Excellent telecommunication skills
  • Excellent interpersonal skills.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Negotiated favorable contracts with vendors for cost-effective benefit offerings that supported company objectives.

Education

Some college - Medical Billing & Coding

Sandford Brown Institute
White Plains, NY
06.2003

High school diploma or GED - Business

Adali Stevenson High school
New York, NY
07.1986

Skills

  • ICD-9
  • CPT Coding
  • Medical Billing
  • Medical Coding
  • Leadership (10 years)
  • Customer service (10 years)
  • Microsoft Office (10 years)
  • Sales (10 years)
  • Hospital Experience
  • ICD-10
  • Telecommunication (10 years)
  • HIPAA (10 years)
  • Medical Terminology (10 years)
  • Medical Scheduling
  • Upselling (10 years)
  • EMR Systems (10 years)
  • Medical Records
  • Employee Orientation (10 years)
  • Anatomy Knowledge
  • Zendesk (7 years)
  • Salesforce (7 years)
  • Insurance Verification (5 years)
  • Medical Office Experience
  • Spanish (10 years)
  • Communication skills (10 years)
  • Microsoft Excel (7 years)
  • Computer skills (10 years)
  • Microsoft Word (10 years)
  • Hospitality
  • Customer support
  • Sales
  • Outside sales
  • Sales management
  • Business development
  • Upselling
  • Negotiation
  • CRM software
  • Marketing
  • Salesforce
  • Customer relationship management
  • Customer service
  • Pricing
  • Relationship management
  • Affiliate marketing
  • Presentation skills
  • Leadership
  • Zendesk
  • Database marketing
  • Technical support
  • Digital marketing
  • Mentoring
  • Supervising experience
  • Inside sales
  • B2B sales
  • Telemarketing
  • POS
  • Project management
  • Analysis skills
  • Cash handling
  • Property management
  • Records management
  • HIPAA
  • Department coordination
  • National account management
  • Pre-sales support
  • Staff Training and Development
  • Sales processes
  • New Account Setup
  • Team Recruiting and Onboarding
  • Goal Setting and Achievement
  • Sales Tracking
  • Strategic account development
  • Account Servicing
  • Promotional sales events
  • Customer Complaint Resolution
  • Lead Generation
  • Sales process
  • Direct Sales
  • Sales coordination
  • Client Base Retention
  • Advertising Campaigns

Certification

Medical Billing and Coding, 06/01/03, Present

Assessments

Customer service, Proficient, 11/01/20

Languages

Spanish
Native or Bilingual

Timeline

Elite Local Client Partner Marketing

Yelp
11.2021 - Current

Retention Specialist Healthcare

Christian Care Ministry
08.2021 - 11.2021

EXPERT II Greenlight Hub Orlando

Uber Technologies Inc.
10.2016 - 05.2020

Title Clerk

Orangelake Resort
09.2015 - 09.2016

Call Transfer

Holiday Inn Orangelake Resort
08.2015 - 11.2015

Westgate Resorts

Kissimmee
07.2015 - 11.2015

Retention Specialist

Purity Products
01.2010 - 03.2015

Benefits Coordinator

Correction Officers Benevolent Association
12.2007 - 04.2009

Retention Specialist

Cablevision, Inc
07.2006 - 03.2012

Real Estate Associate

Metro 5000 R.E
04.2006 - 06.2009

Some college - Medical Billing & Coding

Sandford Brown Institute

High school diploma or GED - Business

Adali Stevenson High school

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Muriel Camacho