Muriel Dorbor
Maple Grove,MN
Summary
Experienced leader who is an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Program Manager
Haven Housing
04.2021 - 02.2024
- Developed and maintained logistics workflows, procedures and reports.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Leveraged project management processes and tools to define and execute projects.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
- Championed best practices in project management, fostering culture of continuous improvement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified program obstacles and communicated possible impacts to team.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coached team members of 10 on productivity strategies to accomplish challenging goals.
Site Supervisor/Education Specialist
La Creche Early Childhood Centers
09.2017 - 04.2021
- Oversaw all operations at Center to ensure safety of children and staff
- Hiring, employee management and training of 9 direct staff members
- Facilitated meetings with parents to address concerns and educational path for child
- Education development for 18 staff members
- Knowledge of National Association of Young Children NAEYC, Parent Aware Guidelines
- Knowledge of Childcare licensing paperwork preparation and visit
- Child Plus data proficient
- Knowledge of Head Start Performance Standard guidelines
- Managed daily operations. including scheduling and quality control
- Coordinated and supervised site activities
- Created and implemented plans to maximize efficiency of workers.
- Maintained records and logs of work performed and materials and equipment used.
- Reduced costs for company through effective budget management and vendor negotiations.
- Provided onsite training to help develop employee skills.
Program Assistant
Haven Housing
10.2014 - 04.2017
- Handled voucher systems through Hennepin County
- Maintained statics for programming
- Maintained up-to-date knowledge of program offerings by attending industry conferences and workshops regularly.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Increased participant satisfaction by regularly evaluating feedback and making necessary adjustments.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Knowledge and implementation of Trauma Informed Care, Care Model, and Harm Reduction
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Proficient skills in leading Case Management team to provide data driven outcomes
- Supervised and trained frontline staff of 8
- Community building and maintaining partnership relations
- Provided administrative assistance to Program Director
- Conducted outreach activities within local community regarding available services
- Supervised database software to maintain accurate client information
- Assisted with maintaining costumer engagement via calls, mailing, and interoffice correspondence
- Supervised volunteers and/or volunteer groups
- Provide crisis management
Facilitator
Hathaway-Sycamores Child And Family Services
01.2010 - 01.2014
- Coordinated and organized team meetings with families and social service entities.
- Coordinate and assisted family with implementing treatment and safety plan
- Discussed and presented case plans to screening committee
- Supporting families in family court, partnering with attorney and social workers
- Data and note entry in database.
- Assisted in design of evaluation tools to measure program success and inform future improvements.
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Identified areas in need of improvement and implemented solutions.
- Prepared written opinions or decisions regarding cases.
- Advocated for program participants in Wraparound program, outlining cases and needs to program executives.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Child And Family Development
San Diego State University
San Diego, CA05.2005
Skills
- Trained in motivational interviewing
- Performance Tracking and Evaluation
- Working with divers population
- Teamwork and Collaboration
- Goal Setting
- Attention to Detail
- Program Leadership
- Staff Management
- Performance Evaluations
- Preventive Maintenance
- Cost Estimates & Budgets
- Hiring and Training
Accomplishments
- Achieved budgeting goals through effectively creating Excel template to assist staff with budgeting.
- Created Model to drive agency in goal oriented and outcome driven path
- Established one on one training and goal setting to mentor new hires.
- Collaborated with team of 7 in the development of Building and Property renovations
- Developed with Case management team in the development of program database.
Additional Information
As an immigrant who has faced diversity and has worked in the Social services field for over 19 years, my professional path has helped me grow in varies ways. My experience in working with families of different socio-economic background and facing disparities has helped me with perspective and systems thinking to help bridge the gap. As humanitarian, I am continuously engaging in ways to improve human welfare and justice by my input in systems change and advocating with City council members and at the State Capitol.
Timeline
Program Manager
Haven Housing
04.2021 - 02.2024
Site Supervisor/Education Specialist
La Creche Early Childhood Centers
09.2017 - 04.2021
Program Assistant
Haven Housing
10.2014 - 04.2017
Facilitator
Hathaway-Sycamores Child And Family Services
01.2010 - 01.2014
Bachelor of Science - Child And Family Development
San Diego State University
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