MURIEL GORDON
Jacksonville,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transaction Management Operations Analyst
Bank of America
Jacksonville, Florida
06.2024 - Current
- Perform moderately complex transaction processing and reconciliation with medium to large monetary impact according to the written guidelines and procedures.
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
- Responsible for the analysis and resolution of moderately complex transactions, requiring escalations and exceptions.
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.
Sr Loan Processor and Certified Credit Processor
TIAA Bank/ Everbank
Jacksonville, FL
04.2024 - 09.2024
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
- Performed detailed credit analysis to assess borrowers ability to repay loans.
- Coordinated appraisal orders and reviewed appraisal reports for accuracy and compliance.
- Monitored and ensured timely processing of loan applications to meet closing dates.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
Operations Specialist
Talent Technical Service Inc
Saint Paul, MN
01.2024 - 06.2024
- Translate user needs into actionable items that could be addressed by IT teams.
- Collaborated with internal stakeholders to identify areas of improvement within operational systems.
- Implemented quality control measures to ensure adherence to established standards.
- Maintained up-to-date records of all transactions related to operational activities.
- Identified operational and performance issues and worked with managers to resolve concerns.
Licensed Health Insurance Agent
Self Empolyed
Jacksonville, FL
09.2023 - 01.2024
- Advised clients on health insurance options, including coverage and comparisons.
- Assisted customers with enrollment in health insurance plans and managed administrative paperwork.
- Explained coverage options to potential policyholders, answering questions and concerns.
- Remained current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
Sales and Service Agent
Citibank, NA
Jacksonville , FL
07.2023 - 09.2023
- Managed incoming calls from customers seeking assistance with their credit cards and provided solutions accordingly.
- Processed payments, balance transfers, account updates, and other transactions accurately and efficiently.
- Provided customer service to cardholders by responding to inquiries, resolving complaints, and providing guidance on product features.
- Verified accuracy of customer information in order to ensure proper account management.
- Identified opportunities to cross-sell products or services that would benefit customers' needs.
- Maintained up-to-date knowledge of applicable rules, regulations, policies, and procedures related to credit cards.
Assistan General Manager
Hotel Management & Consulting
Jacksonville , FL
12.2022 - 03.2023
- Assisted the general manager with managing and organizing hotel activities.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Met business targets with streamlined operations strategies.
- Revenue Management and brand ambassador.
- Ensured that customer service standards were met or exceeded at all times.
Business Analyst Trainee
PNC Bank, NA
Jacksonville, FL
05.2022 - 10.2022
- Utilized Agile methodology principles during development projects.
- Conducted stakeholder interviews to gather user requirements for system improvements.
- Assisted in developing test plans, scripts, and scenarios for functional testing of systems.
- Documented use cases based on gathered business requirements from stakeholders.
- Participated in requirement gathering sessions with senior management teams.
- Collaborated with developers, testers, and other team members throughout the lifecycle of projects.
Loan Processing Analyst Sr
PNC Bank, NA
Jacksonville, FL
09.2021 - 05.2022
- Primary Communication with borrower.
- Ensured that all required paperwork was completed accurately and timely by both parties.
- Utilized various software programs such as Encompass360 and Empower Loan Origination Systems for data entry purposes.
- Collaborated closely with underwriters when reviewing files for final approval.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Sr Loan Processor/ Certified Credit Processor
TIAA Bank
Jacksonville, FL
04.2004 - 09.2021
- Ensured that all required paperwork was completed accurately and timely by both parties.
- Utilized various software programs such as Encompass360 Loan Origination System for data entry purposes.
- Collaborated closely with underwriters when reviewing files for final approval.
- Created and completed loan submission packages.
- Communicated with customers via telephone to answer questions.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Education
High School Diploma -
Park West/ Food And Finance High School
New York, NY06-1985
Some College (No Degree) - Business Analytics
St Johns School of Business
West Springfield, MASkills
- Relationship building
- Teamwork and collaboration
- Data management
- Multitasking Abilities
- Time management
Certification
- Florida Health Insurance License
Timeline
Transaction Management Operations Analyst
Bank of America
06.2024 - Current
Sr Loan Processor and Certified Credit Processor
TIAA Bank/ Everbank
04.2024 - 09.2024
Operations Specialist
Talent Technical Service Inc
01.2024 - 06.2024
Licensed Health Insurance Agent
Self Empolyed
09.2023 - 01.2024
Sales and Service Agent
Citibank, NA
07.2023 - 09.2023
Assistan General Manager
Hotel Management & Consulting
12.2022 - 03.2023
Business Analyst Trainee
PNC Bank, NA
05.2022 - 10.2022
Loan Processing Analyst Sr
PNC Bank, NA
09.2021 - 05.2022
Sr Loan Processor/ Certified Credit Processor
TIAA Bank
04.2004 - 09.2021
High School Diploma -
Park West/ Food And Finance High School
Some College (No Degree) - Business Analytics
St Johns School of Business
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