MURIEL KARGBO
DENVER,CO
Summary
Dynamic retail professional with a proven track record at Dillards Department Store, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through exceptional assistance and product knowledge. Committed to teamwork and reliability, fostering strong client relationships that drive loyalty and repeat business. Fluent in English ensuring effective communication.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Dillards Department Store
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
CAREGIVER/QMAP
Healthcare Training Institute
04.2024 - 04.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Education
Bachelor of Arts - Business Administration
NATIONAL CENTRE FOR VOCATIONAL STUDIES
SIERRA LEONE03-2013
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Time management
- Reliability and punctuality
- Product knowledge
- Phone etiquette
- FLUENT IN [LANGUAGE]
Languages
English
Professional Working
Timeline
Retail Sales Associate
Dillards Department Store
11.2024 - Current
CAREGIVER/QMAP
Healthcare Training Institute
04.2024 - 04.2025
Bachelor of Arts - Business Administration
NATIONAL CENTRE FOR VOCATIONAL STUDIES
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