Muriel Mayes
Chicago,IL
Summary
Dynamic community outreach leader with extensive experience at Blue Cross and Blue Shield of IL, skilled in strategic partnership development and cross-cultural understanding. Successfully empowered diverse populations through innovative programs, enhancing health awareness and resource accessibility. Proven ability to analyze data for continuous improvement while fostering teamwork and collaboration across organizations.
Overview
11
11
years of professional experience
Work History
Sr. Director of Community Outreach
Blue Cross and Blue Shield of IL -HCSC
06.2021 - 07.2025
- Facilitated open forums for dialogue between residents and key decision-makers, empowering community members through active participation in important conversations about chronic diseases.
- Organized, coached and developed Community Educators for various community service activities; HIV testing and education, Prenatal Education, Healthy Living/Healthy Mind, Mental Health, and Senior Care through the Blue Door initiatives.
- Cultivated and maintained relationships with community medical facilities, agencies, churches and other outreach partners.
- Analyzed data and reported on the success of community outreach efforts, enabling continuous improvement in strategy and execution.
- Collaborated with internal departments to align organization goals with community outreach initiatives, ensuring maximum impact across multiple areas with the Blue Door spectrum.
- Coordinated special events that showcased local talent and culture while raising funds for essential services within the community.
- Assisted in creation of all Blue Door marketing material, relating to all programs-flyers, signage, social medical, etc.
- Managed the Blue Door budget as required for reporting purposes to executive committee.
Sr. Manager of Community Outreach
CHICAGO FAMILY Health Center
09.2019 - 05.2021
- Promoted public awareness of organization's mission through targeted marketing campaigns and media appearances.
- Developed culturally sensitive programming to address the diverse needs of the community members served.
- Directed in-person COVID testing, telephone-based screening of potential positive patients.
- Facilitated open forums for dialogue between residents and key decision-makers, empowering the medicaid community through active participation in important conversations about public assistance.
- Championed diversity and inclusion initiative within the organization by creating safe spaces for communication, training staff on cultural competency techniques and promoting equitable policies.
- Established metrics to evaluate program effectiveness and improve service delivery.
- Facilitated workshops and events to promote CFHC health awareness and resource accessibility.
- Served as coach and mentor to develop 6 Outreach Coordinators.
- Managed budgets and resources effectively to maximize effectiveness of the outreach programs.
Physician Liaison/ Provider Outreach
Next Level Health
11.2017 - 06.2019
- Represent Next Level Healthcare in the community through regular in-person visits to primary care offices, urgent care centers, and other referrals sources.
- Identify, establish, and nurture strong referral relationships within the medicaid community.
- Partner with outreach managers and the marketing team to identify new event opportunities and patient outreach strategies.
- Represent Next Level Healthcare at community events, health fairs, and local networking opportunities to enhance brand visibility and grow relationships.
- Maintain detailed tracking of referral activity, provider feedback, and outreach visits using CRM tools or designated reporting system.
- Self-starter with strong organizational and time management skills.
Regional Employee Relations Manager
MPACT TRANSPORTATION INC
07.2014 - 09.2017
- Led employee relations initiatives to enhance workplace engagement and resolve conflicts effectively.
- Developed and implemented training programs for management on effective communication and conflict resolution strategies.
- Facilitated investigations into employee complaints, ensuring compliance with company policies and labor laws.
- Collaborated with HR teams to design and refine performance management processes, promoting consistent evaluation practices.
- Mentored junior HR staff, providing guidance on employee relations cases to build team expertise and capabilities.
Education
Master of Science - Business Administration And Management
University of Phoenix
Chicago, ILSkills
- Nonprofit experience
- Team-oriented approach
- Community outreach
- Cross-cultural understanding
- Strategic partnership development
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
Timeline
Sr. Director of Community Outreach
Blue Cross and Blue Shield of IL -HCSC
06.2021 - 07.2025
Sr. Manager of Community Outreach
CHICAGO FAMILY Health Center
09.2019 - 05.2021
Physician Liaison/ Provider Outreach
Next Level Health
11.2017 - 06.2019
Regional Employee Relations Manager
MPACT TRANSPORTATION INC
07.2014 - 09.2017
Master of Science - Business Administration And Management
University of Phoenix
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