Muriel Middleton

As a Service Coordinator, I am responsible for ensuring a seamless and positive experience for customers receiving equipment repair and servicing. This dynamic, multi-faceted role includes:

• Preparing warranty paperwork and monitoring reimbursements
• Providing exceptional customer service both in person and over the phone
• Assisting with dispatching technicians
• Ensuring service efficiency and customer satisfaction
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Monitored patient comfort and safety during dental procedures.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.

• Maintained electronic and paper filing systems for easy retrieval of information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Developed and maintained successful relationships with clients, vendors, suppliers, and contractors.
• Managed compliance to keep the organization operating within legal and regulatory guidelines.
• Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

• Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
• Communicated with customers to resolve common title issues.
• Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
• Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
• Developed and maintained relationships with title companies, lenders, and other stakeholders to facilitate smooth transactions.

• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Created welcoming and comfortable environment for guests.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.