Muriel Slayter
LINCOLN CITY,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Cage Cashier
Chinook Winds Casino Resort
2023.01 - 2023.10
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Maintained security of cage area, safeguarding company assets from potential theft or fraud risks.
- Managed high volumes of currency, balancing accounts accurately at end of each shift.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Increased operational efficiency by keeping organized work area and managing inventory levels effectively.
- Improved workflow processes by sharing best practices with colleagues and implementing suggestions from management when applicable.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Moved currency, coins and chips following exact security protocols.
- Checked customer identification and verified signatures for large transactions.
- Performed check cashing for customers based on company policies.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
- Verified and processed authorization forms for transactions.
- Helped patrons access funds by cashing checkers and processing credit card advances.
- Understood and consistently followed gaming commission rules governing establishment activities.
- Monitored customer transactions to detect suspicious or fraudulent activity.
General Manage
Restaurant Family, Inc. DBA Lil' Sambo's
2015.03 - 2023.01
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Raised property accuracy and accountability by creating new automated tracking method.
Deli Clerk
Kenny's IGA Foodliner
2013.01 - 2015.03
- Increased customer satisfaction by providing exceptional service and maintaining clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across team.
- Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at deli counter.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Provided enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Documented customer orders and conveyed special requests to kitchen staff.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Brewed coffee and tea and changed out drink station syrups.
- Backed up servers by setting up trays and completing some food deliveries.
Education
Associate of Science - Nursing
Oregon Coast Community College
Newport, OR06.2009
Skills
- Currency Counting
- Records Maintenance
- Inventory Oversight
- Teamwork Orientation
- Loss Prevention
- Quality Management
- Schedule Management
Timeline
Cage Cashier
Chinook Winds Casino Resort
2023.01 - 2023.10
General Manage
Restaurant Family, Inc. DBA Lil' Sambo's
2015.03 - 2023.01
Deli Clerk
Kenny's IGA Foodliner
2013.01 - 2015.03
Associate of Science - Nursing
Oregon Coast Community College
Similar Profiles
Andrew KirkwoodAndrew Kirkwood
Cage and Soft Count Technician at Chinook Winds Casino ResortCage and Soft Count Technician at Chinook Winds Casino Resort
Shantelle GravesShantelle Graves
Table Games Dealer at Chinook Winds Casino ResortTable Games Dealer at Chinook Winds Casino Resort
Ty McguireTy Mcguire
Surveillance Agent at Chinook Winds Casino ResortSurveillance Agent at Chinook Winds Casino Resort