Muriel Smith
Loves Park,IL
Summary
Provided highest level of customer service with a positive and professional attitude .Supervise employees making sure they follow regulations and meet customer service standards.Work to realize financial objectives by motivating staff and implementing marketing strategies.Scheduling employee shifts and administering payroll.
Overview
11
11
years of professional experience
Work History
Ops tech II
Woodward
Loves Park, IL
01.2024 - Current
- Honed parts to conformance standards, ensuring quality control
- Assisted technicians with setup, teardown, and material handling to streamline workflow
- Utilized various tools to perform tasks effectively
- Work and run parts in order they receive (fifo)
- Interpreted technical blueprints to understand project specifications
Assistant Manager
Champs Sports
01.2019 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Planned schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Assisted in planning employee schedules to ensure adequate coverage. and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategies to boost sales and enhance profitability.
Package Handler
FedEx Ground
01.2019 - 10.2023
- Labeled packages to ensure accurate delivery based on work order instructions.
- Sorted items by destination to streamline loading process.
- Labeled packages according to instructions provided on work orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Coordinated daily work strategies to efficiently move and load products according to instructions.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Order Picker
Skate Time
11.2019 - 03.2020
- Unloaded deliveries from trucks in a prompt fashion.
- Packed products in appropriately sized boxes to prevent shifting and damage during transport.
- Inspected ingoing and outgoing shipments to ensure accuracy and eliminate errors.
Keyholder
Shoe Dept
11.2018 - 11.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Enhanced merchandising and promotional strategies to increase customer engagement and sales.
- Provided personalized assistance to customers, identifying needs and staying updated on consumer preferences.
- Guided customers to appropriate store sections.
- Collected and verified cash received during transactions.
- Disassembled boxes and properly disposed of waste materials.
- Counted out cash drawers and balanced totals.
- Verified cash drawer contents and ensured accurate balancing of totals.
- Improved customer service by projecting a friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Trained and mentored new employees to ensure effective onboarding and team integration.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Organized inventory by rotating stock based on expiration dates.
- Supervised a team of three employees to ensure effective operations.
Assistant Manager
Burgerking
01.2016 - 03.2018
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Coached team on effective upselling and cross-selling methods.
- Coached team on upselling and cross-selling techniques, boosting overall sales performance.
- Supervised and evaluated staff of 15 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed opening and closing procedures, implementing changes to streamline daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed customer service inquiries by dealing with complaints, organizing stock and answering customer questions.
Education
High School Diploma -
New Life Christian Academy
Rockford, ILSkills
- Blueprint reading
- Order picking and processing
- Shipping and packaging
- Documentation management
- Data entry
- Staff management
- Operational training
- Computer-savvy
- Operational training
Timeline
Ops tech II
Woodward
01.2024 - Current
Order Picker
Skate Time
11.2019 - 03.2020
Assistant Manager
Champs Sports
01.2019 - 01.2024
Package Handler
FedEx Ground
01.2019 - 10.2023
Keyholder
Shoe Dept
11.2018 - 11.2019
Assistant Manager
Burgerking
01.2016 - 03.2018
High School Diploma -
New Life Christian Academy