Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muriel Willis

Suffolk,Virginia

Summary

I want to obtain employment as an Night Auditor or front desk position. Service oriented night auditor and front desk agent for Hilton cooperation for over 15 years, ONQ certified, have computer experience, balancing reports such as room revenue, restaurants, bar, cash and credit card handling. Exceptional guest service and sales experience. Welcoming Night Auditor with 15 years of experience in customer service and financial reconciliation. Skilled at completing Multiple tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positive at all hours and quickly responding to room needs. Versatile hospitality professional with 25 years background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Deadline-driven Night Auditor offering 25 years career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Reliable Night Auditor, well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain part-time work at home remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Front Desk and Night Auditor

Hampton Inn Emerson
05.2017 - Current
  • Customer Service, Closing out all 3 shifts during my night. Making sure guest were settled and satisfied with stay, Communication with each shift to finalize balances for the day, Money handling experience.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Night Audit Manager

Hilton Garden Inn
05.2004 - 06.2006
  • Prepare Audit documentation, Balance Room Revenue, resturant, bar, treat shop, and reference them on spread sheets
  • In charge of sister property Homewood Suites, cash and credit cards, balancing room revenue
  • Manage other workers and check any mistakes in numbers
  • Provide excellent customer service to the guest
  • Close out fiscal day, Successful completion nightly of all documentations and procedures in a expedient manner.

Night Auditor

Hampton Inn Uptown
08.2003 - 05.2004

Prepare Audit documentations, Reservations, Check in and Check out guest, Provide Excellent customer service.

  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Night Auditor

Homewood Suites
08.2001 - 12.2002
  • Provided Excellent customer service, Balancing, cash and credit card handling, Work independently, Close out fiscal day.

Night Auditor

Doubletree Club Hotel
07.2001 - 12.2001
  • Greet, register walkins and assign rooms to guest of the hotel, Verifying customer credit and establish how the customer will pay for accomodations, Post charges such those for rooms, resturant, bar or telephone calls to ledgers manually or by computer
  • Prepare Audit.

Education

High School Diploma -

Kaplan University Online
Davenport, IA
04.2015

High School Diploma -

John F. Kennedy High School
Suffolk, VA
06.1982

Skills

  • Front Desk Operation
  • Night Audit Reports
  • Balancing Transactions
  • End-of-Day Processes
  • Reservations
  • Account Balancing
  • Office Supervision
  • Customer Service
  • Night audit procedures
  • Credit and cash payments

Timeline

Front Desk and Night Auditor

Hampton Inn Emerson
05.2017 - Current

Night Audit Manager

Hilton Garden Inn
05.2004 - 06.2006

Night Auditor

Hampton Inn Uptown
08.2003 - 05.2004

Night Auditor

Homewood Suites
08.2001 - 12.2002

Night Auditor

Doubletree Club Hotel
07.2001 - 12.2001

High School Diploma -

Kaplan University Online

High School Diploma -

John F. Kennedy High School
Muriel Willis