Muriel Woods
Banning,CA
Summary
Intelligent Eligibility Worker knowledgeable in driving application processes related to economic assistance programs. Efficient professional with more than 30 years of interviewing applicants, scheduling appointments and managing administrative duties. Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Overview
40
40
years of professional experience
Work History
Eligibility Worker II
Department Of Public Social Services
01.1979 - 07.2018
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Assisted clients with accurate eligibility form, application and document completion.
- Assisted clients with completion of applications and paperwork.
Intern
MFI
09.2007 - 06.2008
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Enhanced group therapy effectiveness with engaging activities and open discussions.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Facilitated group and individual therapy in outpatient setting.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Education
No Degree - Peer Support Specialist Training
Medi-Cal Peer Support Specialist
Parents Anonymous 12.2023
No Degree - Certification Peer Support Specialist
Jefferson Transitional Program
Palm Desert, CA07.2008
No Degree - Certification Alcohol And Drug Counseling
San Bernardino Valley College
San Bernardino, CA06.2008
Bachelor of Arts - History/ Behavioral Science
California State University - Dominguez Hills
Carson, CA05.1993
Skills
- Appointment Scheduling
- Application Processing
- Financial Data Assessments
- Written and Verbal Communication
- Applicant Interviews
- Case Management
Timeline
Intern
MFI
09.2007 - 06.2008
Eligibility Worker II
Department Of Public Social Services
01.1979 - 07.2018
No Degree - Peer Support Specialist Training
Medi-Cal Peer Support Specialist
No Degree - Certification Peer Support Specialist
Jefferson Transitional Program
No Degree - Certification Alcohol And Drug Counseling
San Bernardino Valley College
Bachelor of Arts - History/ Behavioral Science
California State University - Dominguez Hills
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