Murisa Zahirovic
Summary
Dedicated and reliable PSRII seeking a position to grow within Washington University St. Louis. Pursuing opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Patient Billing/Services Representative II
Washington University School of Medicine
02.2023 - Current
- Ensure proper check in/out for patients
- Schedule appointments
- Scrub doctor charts and ensure accuracy
- Coordinate interpreter services for patients
- Greet patients with a smile and positive attitude
- Proficiency in Epic Charting system
- Ensure insurance is up to date and active
- Help phone team with incoming calls
- Room patients.
Rehabilitation Tech
Axes Physical Therapy
09.2021 - Current
- Guide patients in their assigned exercises ensuring their comfort and safety
- Take the initiative to perform various organizational tasks when patient assistance is not needed such as scheduling patients, organization of office space, and equipment clean up
- Assist therapists with physical setup and observation of daily exercise treatments as per the therapist's plan of care
- Translate for non-English Speaking patients in person and through phone.
Caregiver
Adriatic Home Care
03.2020 - Current
- Build rapport with patients of diverse backgrounds using a friendly and caring attitude and manage hostile behavior with patience and care
- Schedule and execute daily activities for patients including meals, bathes, medication, transportation, etc
- Supervise and maintain safety and well-being of elderly individuals on a daily basis.
ProShop/Beverage Cart
Quail Creek Golf Course
05.2018 - 12.2021
- Utilize strong communication and problem solving skills to effectively resolve customer concerns, ensuring a pleasant experience
- Create bi-weekly schedules for multiple shift employees ensuring collaboration and harmony among staff
- Deliver prompt, efficient customer service while maintaining a high level of accuracy when conducting cash and credit transactions.
Store Manager
Imagine That LLC
10.2017 - 03.2020
- Lead a team of 10 employees during any given shift and trained new associates, providing on-going supervision to maintain high quality of customer service
- Adapt communication and problem solving skills by listening attentively to customer or staff complaints and reviewing possible solutions to reach resolution
- Trusted by the company to travel and choose new merchandise for customers and organized inventory based on company specifications
- Developed constructive working relationships with supervisors and co-workers, building a constructive workspace.
Education
Associates in Arts -
St. Louis Community College- Meramec
Bachelor of Science - Biology
University of Missouri-Saint Louis
Skills
- Time Management
- Problem Solving/Critical Thinking
- Customer Service
- Proficient in MS Office Suite
- Proficient in Epic Charting System
- Fluent in Croatian, Serbian, and Bosnian
- Leadership and Management Skills
- Conflict Resolution
- Strong Work Ethic
- Attention to Detail
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Team Collaboration
- Workflow Management
- Willing to Learn
Certification
- BLS/CPR Certified
Timeline
Patient Billing/Services Representative II
Washington University School of Medicine
02.2023 - Current
Rehabilitation Tech
Axes Physical Therapy
09.2021 - Current
Caregiver
Adriatic Home Care
03.2020 - Current
ProShop/Beverage Cart
Quail Creek Golf Course
05.2018 - 12.2021
Store Manager
Imagine That LLC
10.2017 - 03.2020
Associates in Arts -
St. Louis Community College- Meramec
Bachelor of Science - Biology
University of Missouri-Saint Louis
Research
St. Louis Community College- Meramec, 08/2020 - 12/2020, STLCC Principles of Biology SEA Phages Project/Poster, Dr. Robert Harms' introductory biology lab course offered the opportunity of identifying a bacteriophage using basic scientific protocols such as serial dilution, aseptic technique, DNA extraction, isolation, purification, and amplification. The project was funded through the Science Education Alliance Phage program. My roles as a student in his lab course included:- Being responsible for my own bacteriophage sample collection- Working through each step of the scientific protocol while still meeting proper deadlines- Entering and filling the bacteriophage on The Actinobacteriophage Database appropriately- Displaying the project poster in STLCC's Biology Department at the Meramec campus