MURPHY BARRETT
Rochester Hills,MI
Summary
Dynamic professional with a proven track record in training and customer engagement. Recognized for exceptional interpersonal communication and effective problem-solving skills. Adept at managing high-pressure situations while maintaining professionalism, ensuring guest satisfaction, and fostering productive relationships. Committed to delivering outstanding service and achieving operational excellence.
Overview
15
15
years of professional experience
Work History
Event Ambassador
TopGolf
Auburn Hills, MI
11.2018 - Current
- Maintained a professional attitude while interacting with guests, staff, and vendors.
- Prepared reports summarizing attendance data from each event.
- Trained new associates in multiple departments.
- Cross-trained across departments to provide help where needed in a 'one team' atmosphere.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Remained organized in a high-volume, high-speed work environment.
Server/Bartender
AMC Theatres
Auburn Hills, MI
06.2016 - Current
- Maintained up-to-date knowledge of product and service changes.
- Updated customer orders from start to finish in an accurate and timely manner.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Memorized ingredients and recipes for new specialty drinks every few months.
- Professionally and politely managed intoxicated customers.
- Managed numerous complicated drink orders together to ensure the provision of swift and accurate service.
Front Desk
Hyatt Place
Auburn Hills, MI
10.2017 - 04.2020
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Managed cash drawer according to established accounting guidelines.
- Responded to inquiries and room requests made online, by phone, and via email.
- Received a Rose Award nomination for excellence in customer service
Catering Professional
Oakland University
Rochester Hills, MI
08.2014 - 10.2017
- Assisted in maintaining preparation and service areas in a sanitary condition.
- Worked stations including barista, pizza, salad, sandwich, and dessert at a various branded concepts.
- Performed all transactions in a cordial, efficient and professional manner, and displayed enthusiasm and knowledge about the concepts and their products.
- Prepared menu items both to order and in compliance with company guidelines.
Test Scorer
Pearson Testing Corp.
Lansing, MI
05.2015 - 08.2015
- Quickly obtained mastery of new mathematical and geometric academic materials.
- Assessed hundreds of students daily on method and results.
- Completed assessments accurately and efficiently to achieve quality goals set by management.
- Cultivated productive working relationships with peers and superiors.
Head of Customer Service
Square Lake Deli
Bloomfield Hills, MI
12.2012 - 05.2014
- Answered telephone calls and responded to inquiries.
- Assisted in maintaining preparation and service areas in a sanitary condition.
- Trained new employees.
- Performed all transactions in a cordial, efficient and professional manner.
- Requested and recorded customer orders, and computed bills.
Crew Member
Bob A. Builder
Auburn Hills, MI
06.2010 - 06.2011
- Completed the tear-down of existing structures and prepared for new construction.
- Applied painting and finishing work to completed installations.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Prepared and cleaned construction sites by removing debris.
Education
Bachelor of Arts - Theatre
Rocky Mountain College
Billings, MT01.2011
High School Diploma -
Academy of the Sacred Heart
Bloomfield Hills, MI01.2007
Skills
- Exceptional interpersonal communication
- Effective problem solver
- Superb telephone etiquette
- Fosters Professionalism
- Rudimentary Sign Language
- Conversational French
- Equestrian Handling
- Creates Productive Professional Relationships
References
- Bailey Sillers, 9066300446, Training Lead at Topgolf
- Shannon Bayliss, 2489413204, Supervisor at Chartwells
- Carley Boisclair, 2488073618, Manager at Topgolf
Timeline
Event Ambassador
TopGolf
11.2018 - Current
Front Desk
Hyatt Place
10.2017 - 04.2020
Server/Bartender
AMC Theatres
06.2016 - Current
Test Scorer
Pearson Testing Corp.
05.2015 - 08.2015
Catering Professional
Oakland University
08.2014 - 10.2017
Head of Customer Service
Square Lake Deli
12.2012 - 05.2014
Crew Member
Bob A. Builder
06.2010 - 06.2011
Bachelor of Arts - Theatre
Rocky Mountain College
High School Diploma -
Academy of the Sacred Heart
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