MURPHY KOMBE
Bujumbura,BM
Summary
Dynamic marketing professional with experience at KINA, adept at creating engaging content and implementing targeted campaigns that boosted brand awareness. Proven track record in customer service, demonstrating reliability and active listening skills to enhance customer satisfaction. Proficient in Microsoft Office, with a strong ability to multitask and collaborate effectively.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Experienced with delivering strategic consulting services to enhance client business operations. Utilizes in-depth industry knowledge and analytical skills to identify and implement effective solutions. Track record of building strong client relationships and driving measurable results.
Overview
5
5
years of professional experience
Work History
Marketing Assistant
KINA
02.2019 - 03.2020
- Created engaging content for Pinterest, Facebook, and Instagram.
- Generated detailed reports on campaign performance, providing valuable feedback for future planning.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Consultant
Phoenix
07.2020 - 07.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Customer Service Cashier
EMISI Travel Agency
07.2023 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
BBA - Business Administration And Management
Light University of Bujumbura
Bujumbura10-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Adaptability and flexibility
- Multitasking and organization
- Basic math
- Reliable and responsible
- Team collaboration
- Active listening
- Issue resolution
- Microsoft office
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Swahili
Intermediate (B1)
Sport, Traveling, Video games, Reading, Music, Dance
Passionate about maintaining an active lifestyle through sports, which fosters discipline and teamwork. I enjoy exploring new cultures and perspectives through travel, enhancing my adaptability and global awareness. Engaging in strategic video games sharpens my problem-solving and critical-thinking skills. Reading diverse genres fuels my curiosity and continuous learning, while music and dance inspire creativity and collaboration, enriching my ability to connect with others in dynamic environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionStock Options / Equity / Profit SharingSoftware
Microsoft Word
Excel
Power Point
Zoom
Quote
Your task is not to foresee the future, but to enable it.
Antoine de Saint-Exupéry
Timeline
Customer Service Cashier
EMISI Travel Agency
07.2023 - 01.2025
Consultant
Phoenix
07.2020 - 07.2021
Marketing Assistant
KINA
02.2019 - 03.2020
BBA - Business Administration And Management
Light University of Bujumbura
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