Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Norman

Stockbridge,GA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21
21
years of professional experience

Work History

Cook

Mellow Mushroom Pizza Bakers
04.2025 - Current
  • Assisted in food preparation, following recipes and safety protocols.
  • Maintained cleanliness of kitchen equipment and work areas.
  • Learned proper handling and storage of food items to ensure freshness.
  • Collaborated with team members to streamline meal service during peak hours.
  • Supported chefs in plating dishes, ensuring presentation standards were met.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared dough and toppings according to standardized recipes for consistent quality.
  • Operated pizza ovens, monitoring cooking times for optimal results.
  • Adapted quickly to changing menu items and customer preferences for improved satisfaction.

Driver

Lyft
06.2024 - 04.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Navigated city routes efficiently to ensure timely passenger arrivals.
  • Provided exceptional customer service, addressing passenger inquiries and concerns.
  • Monitored traffic patterns to optimize route planning and minimize delays.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
  • Arrived on time to customer appointments.

Delivery Driver

DoorDash
06.2020 - 06.2024
  • Delivered food efficiently, ensuring timely service and customer satisfaction.
  • Managed route planning to optimize delivery times and minimize fuel costs.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Cook

Depalma's Italian Cafe
09.2019 - 01.2021
  • Prepared high-quality dishes in fast-paced kitchen environment.
  • Maintained cleanliness and organization of workstations to meet health standards.
  • Collaborated with team members to execute menu items efficiently.
  • Assisted in training new hires on cooking techniques and safety protocols.
  • Implemented process improvements to enhance meal preparation speed and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.

Sales Associate

Telenet Marketing
05.2016 - 06.2017
  • Cultivated relationships with clients to understand needs and provide tailored solutions.
  • Analyzed customer data to identify opportunities for upselling and cross-selling products.
  • Maintained product knowledge to effectively communicate features and benefits to clients.
  • Processed transactions accurately and efficiently, ensuring customer satisfaction at point of sale.
  • Assisted in merchandising efforts, creating visually appealing displays to enhance customer experience.
  • Executed daily sales strategies, adapting approaches based on client feedback and market trends.

Regional Operations Manager

Jittery Joe's Office Coffee Supply
07.2006 - 11.2015
  • Led regional teams to optimize operational efficiency across multiple facilities.
  • Implemented process improvements that enhanced service delivery and reduced turnaround times.
  • Oversaw budget management, ensuring alignment with organizational financial objectives.
  • Developed training programs for staff, fostering skill enhancement and performance growth.
  • Managed vendor relationships, negotiating contracts to improve service quality and cost-effectiveness.
  • Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.

Barista Shift Supervisor

Jittery Joe's Coffee
05.2006 - 08.2015
  • Supervised daily operations, ensuring smooth workflow during peak hours.
  • Trained and mentored new baristas on beverage preparation and customer service standards.
  • Implemented inventory management practices, reducing waste and improving stock accuracy.
  • Developed staff schedules, optimizing coverage to meet customer demand efficiently.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Won a company-wide espresso competition in the categories of taste, appearance, and speed

Telemarketer

Dialamerica Marketing
04.2005 - 05.2006
  • Conducted outbound calls to generate leads and promote products.
  • Developed strong rapport with customers to enhance service experience.
  • Utilized CRM software to track interactions and manage customer data.
  • Implemented effective communication strategies to increase engagement rates.

Education

Bachelor of Science - Genetics

University of Georgia
GA

Bachelor of Science - Entomology

University of Georgia
GA

Skills

  • Laboratory techniques
  • Safety processes and procedures
  • Data analytics
  • Research methods
  • Team leadership
  • Kitchen organization
  • Food storage
  • Food preparation
  • Quality control
  • Multitasking and organization
  • Attention to detail

Timeline

Cook

Mellow Mushroom Pizza Bakers
04.2025 - Current

Driver

Lyft
06.2024 - 04.2025

Delivery Driver

DoorDash
06.2020 - 06.2024

Cook

Depalma's Italian Cafe
09.2019 - 01.2021

Sales Associate

Telenet Marketing
05.2016 - 06.2017

Regional Operations Manager

Jittery Joe's Office Coffee Supply
07.2006 - 11.2015

Barista Shift Supervisor

Jittery Joe's Coffee
05.2006 - 08.2015

Telemarketer

Dialamerica Marketing
04.2005 - 05.2006

Bachelor of Science - Genetics

University of Georgia

Bachelor of Science - Entomology

University of Georgia

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Joe Norman