Murphy Rosielyn
San Jose,CA
Summary
High-performing executive with over 10 years of senior leadership experience. In-depth knowledge of business operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management. Adept at learning new tasks quickly to maximize project contributions. Solid track record of consistently exceeding targets in productivity and work quality. Always exploring ways to go above and beyond expected performance to support team.
Overview
22
22
years of professional experience
Work History
Project Manager Team Leader
Telus International (Google Health)
Palo Alto, CA
06.2022 - Current
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Adhered to industry practices, company standards and safety protocols in work.
- Completed assignments ahead of deadline.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Reported regularly to managers on project budget, progress and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Worked with team of Google professionals focused on meeting Google health project needs
Executive Director
RJEH Resources Sdn Bhd, RC Reign International Agency, Jalan Suria 7, Seri Alam
Masai, Johor
11.2015 - 06.2022
- Serves as primary staff for Board of Directors
- Coordinates with RJEH Resources SDN BHD chair meeting and retreat agendas
- Serves as primary contact for information and Communications
- Serves as principal fund raiser
- Research grant opportunities; pursue grants as directed by Board of Directors
- Develop corporate partners for current projects
- Manage Office staffs
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Marketing Manager
RC Reign International Agency, P. Tuazon corner
Quezon City, Manila
07.2015 - 11.2018
- Providing basic advice pertaining to laws and regulations governing commercial banking business and Bank’s procedures, as well as monitoring compliance on regular basis and reporting any significant changes to Board
- Promoting knowledge and understanding about corporate governance principles, providing relevant information, as well as promoting and monitoring compliance among company
- Preparing agenda and documents for meetings
- Monitoring regulatory requirements and practices as concern commercial banking business and directorship in order to provide initial recommendations.
- Assessed marketing copy, art comps and final designs and compared with established specifications
Senior Team Leader
VXI Global Holdings B.V, American Express, SM Cyberzone
Makati City, Philippines
09.2009 - 07.2015
- Improve operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning
- Manage and increase effectiveness and efficiency of Support Services (Team Leaders, SME, SME Elite), through improvements to each function as well as coordination and communication between support and business functions
- Play significant role in long-term planning, including a initiative geared toward operational excellence
- Drive initiatives in management team and organizationally that contribute to long-term operational excellence
- Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.
- Led team of 90 members while providing exceptional customer service
Team Leader
VXI Global Holdings B.V, American Express, SM Cyberzone
Makati City, Philippines
03.2008 - 09.2009
- Deliver extraordinary customer care by responding to customer questions concerning their accounts
- Ensuring a clean and orderly work environment;
- Grow and nurture customer relationships on each and every call that result in measurable and quality customer service
- Responsible in enforcing and maintaining policies and procedures for all project procurement
- Handle Cardmember billing inquiries and disputes
- Ensure that vendors’ requests for payment (usually vendor's vouchers or invoices) are in accordance with stipulations of vendor agreement
- Take escalations, call monitoring, and feedbacks
- Customer Care Professional
- Led team of 15 members while providing exceptional customer service.
Customer Care Professional
VXI Global Holdings B.V, American Express, SM Cyberzone
Makati City, Philippines
03.2007 - 12.2008
- Receive incoming calls for cardmember inquiring for their account
- Help Cardmembers make payment over the phone
- Assist CM’s query regarding charges (either it’s valid or questionable charges.)
- Providing excellent customer service in a timely manner
- Exceeded goals through effective task prioritization and great work ethic.
- Handled up to 100 calls per day to address customer inquiries and concerns.
Inbound Call Center Sales Representative
VXI Global Holdings B.V, RCBC Tower
Makati City, Philippines
09.2004 - 02.2007
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
- Adjusts content of sales presentations by studying type of sales outlet or trade factor
- Focuses sales efforts by studying existing and potential volume of dealers
- Submits orders by referring to price lists and product literature.
- Prepared variety of different written communications, reports and documents
- Exceeded goals through effective task prioritization and great work ethic
- Handled up to 100 calls per day to address customer inquiries and concerns
Education
Bachelor of Arts - COMMUNICATION
Wesleyan University
Manila, Philippines03.2003
High School Diploma -
St. Ann Academy Address
Manila1999
Elementary Diploma -
St. Ann Academy
Manila, Philippines03.1995
Skills
- SKILLS AND CAPABILITIES
- Excellent Customer Service Skills
- Leadership and People Development
- Employee Motivation and Performance
- Business Management and Development
- Operational Efficiency
- G-Suite
- MS Office
- Organization and Time Management
- Planning and Coordination
- Excellent Communication
Timeline
Project Manager Team Leader
Telus International (Google Health)
06.2022 - Current
Executive Director
RJEH Resources Sdn Bhd, RC Reign International Agency, Jalan Suria 7, Seri Alam
11.2015 - 06.2022
Marketing Manager
RC Reign International Agency, P. Tuazon corner
07.2015 - 11.2018
Senior Team Leader
VXI Global Holdings B.V, American Express, SM Cyberzone
09.2009 - 07.2015
Team Leader
VXI Global Holdings B.V, American Express, SM Cyberzone
03.2008 - 09.2009
Customer Care Professional
VXI Global Holdings B.V, American Express, SM Cyberzone
03.2007 - 12.2008
Inbound Call Center Sales Representative
VXI Global Holdings B.V, RCBC Tower
09.2004 - 02.2007
Bachelor of Arts - COMMUNICATION
Wesleyan University
High School Diploma -
St. Ann Academy Address
Elementary Diploma -
St. Ann Academy
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