Murray Burnside
Humble,TX
Summary
Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking Mid-level opportunities to expand skills while facilitating company growth.
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Results-oriented nursing home leader knowledgeable about effective recruitment, training and leadership strategies to maintain employee efficiency, accuracy and quality of services. Well-organized and resourceful with a proactive mindset and good communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Wellness Director
12 Oaks Properties
Kingwood, TX
03.2021 - Current
- Oversaw wellness care teams to keep performance in compliance with safety standards and legal regulations.
- Managed nursing and personal care services offered to Assisted Living and Memory Care residents.
- Enhanced care quality and increased patient protections by eliminating knowledge gaps and improving staff performance.
- Established initial service plans in ECS and updated care strategies to flex with changing demands.
- Cultivated strong family support to maximize care outcomes for wellness approaches.
- Met care coverage demands by setting effective schedules and delegating assignments.
- Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
- Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Assistant Director of Nursing
RCM
Heights, TX
06.2021 - 09.2021
- Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Communicated with patients with compassion while keeping medical information private.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Managed operations in accordance with budget requirements.
- Facilitated peer-to-peer conflict resolution.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Quality Assurance Specialist
Aveanna Healthcare
Houston
11.2019 - 12.2020
- Responsible for maintaining client files, preparing for audits and reviewing nursing documentation for appropriateness
- Analyze, review and report on charts, charting trends, and quality indicators
- Update and coordinate with the supervising nurse and external clinical staff regarding changes in the patients’ treatment plans when necessary.
- Monitor compliance to policies and procedures including but not limited to clinical documentation
- Resolve charting issues and recommend changes to procedures
- Update corrections on documentation after retrieval from appointed nurse(s)
- Participate as a consultant in the implementation of chart review tools, standards of care and outcome measures
- Identify clinical problem areas and inform/train staff in the correction of any deficiencies
- Assist the quality department with surveys and audits as assigned
- Consulted with management and personnel to educate on QA standards.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Secured positive customer experiences while executing effective quality assurance practices.
- Trained end users on software and hardware functionality, best practices and protocols.
Nurse Case Manager/Utilization
Rescare Premiere
Houston
06.2014 - 03.2020
- Patient Triage in Clinic Setting
- Prior authorizations, submit referrals for outside treatments.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Evaluated nursing notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
- Charted weekly progress notes and quarterly summaries.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Pharmaceutical Research Manager
Novum Pharmaceutical, Research Svs
Houston
05.2008 - 10.2014
- Work Directly Insurance carriers and medicaid/medicare to evaluate medical necessity, appropriateness, and efficiency of the use of health care services
- Educate patients and caregiver's on healthcare protocols and processes
- Engaged, coached, assessed and managed all medical staff
- Manage support services and fostered communication among social workers, therapists, and State Surveyors
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Manage care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 60 patients daily
- Protocol Review, determine staffing needs with Clinic Support Staff
- Anager to ensure that studies are staffed adequately
- Organize and conduct initiation meetings to ensure that all staff is trained on each protocol
- Mentor Study Managers to ensure that they are providing clear assignments and proper training to all clinical staff scheduled to work on studies
- Provide feedback to Lab Manager and ADO regarding clinic support staff performance
- Work with Study Managers and Principal
- Nvestigator (PI) to ensure studies are conducted according to protocol,
- OP's and other regulatory standards
- Manage Case Report Form (CRF) completion and quality control process through Study Managers
- Update management and Principal Investigator on study progress, problems or operational issues in a timely manner
- Provide Client
- Ervices with study updates to ensure timely reporting of study status to clients
- Be available during client visits to describe procedures and accompany clients on facility inspections
- Oversee Pharmacy Manager and Pharmacy Technician to ensure that medications are dispensed according to protocol, Sop's (Standard
- Perating Procedures) and any state or federal regulations
- Transitioned to Clinic Support Staff Manager after 5 years.
Education
Del Mar College
09.1998
Skills
- Recruiting and hiring
- Schedule management
- Personnel management
- Staff supervision
- Records management
- Acute and rehabilitative care
- Health information systems
- Healthcare delivery
- Records maintenance
- Patient safety
- Patient relations
- Quality assurance controls
- Regulatory requirements
- Employee retention strategies
References
Pat Williams,LVN - 979-201-6319
Resident Services Director
Barbara Ross- 832-960-3330
CMA- 12 oaks
Inna Lee- 713-703-7279
MCC/CMA
Certification
- Licensed Vocational Nurse - 1998
Timeline
Assistant Director of Nursing
RCM
06.2021 - 09.2021
Wellness Director
12 Oaks Properties
03.2021 - Current
Quality Assurance Specialist
Aveanna Healthcare
11.2019 - 12.2020
Nurse Case Manager/Utilization
Rescare Premiere
06.2014 - 03.2020
Pharmaceutical Research Manager
Novum Pharmaceutical, Research Svs
05.2008 - 10.2014
Del Mar College
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