Murray Burnside

Manages the day-to-day healthcare operations of the community to ensure resident's healthcare needs are met

• Ensures residents are treated with respect and dignity and ensures quality care as resident's healthcare needs change Ensures consistent quality resident care and service delivery throughout all shifts; this may require assuming role and responsibilities of a Caregiver or Med Tech / Aide in order to meet the residents' needs and staffing requirements
• Assists in the supervision of community-based licensed nursing staff, medication technicians / CMA and Caregivers
• Provides training and education to Caregivers on an ongoing basis to include classroom in-services and situation-specific training
• Assists in the maintenance of resident charts and review of documentation performed by care giving staff
• As allowed by the Nurse Practice Act, assists in assessing the health, functional, and psychosocial status of residents
• Initiates individualized Personal Service Plans and proactively manages care and services for each resident
• Evaluates the effectiveness and maximizes the resident's opportunity to remain in their environment
• Ensures and conducts Personal Service Plan reviews and updates, according to Brookdale and state requirements, to ensure residents' service needs are met
• Assists in the achievement of occupancy goals by monitoring the health, safety and well-being of residents, proactively identifying those at risk for move out.
• Implements timely problem solving.
• Oversees and manages the continuity and consistency of medication. training, pharmacy management and medication supervision and / or administration in the community.
• Conducts periodic Care Associate medication skills inventory checks, and periodic medication audits per Brookdale Guidelines.

• Oversee wellness care teams to keep performance in compliance with safety standards and legal regulations
• Manage nursing and personal care services offered to Assisted Living and Memory Care residents
• Enhanced care quality and increased patient protections by eliminating knowledge gaps and improving staff performance
• Establish initial service plans in ECS and updated care strategies to flex with changing demands
• Cultivate strong family support to maximize care outcomes for wellness approaches
• Conduct needs assessments and surveys to determine interest in wellness and fitness programs, events and services
• Work successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
• Prioritize and organize tasks to efficiently accomplish service goals
• Juggle multiple projects and tasks to ensure high quality and timely delivery

• Responsible for maintaining client files, preparing for audits and reviewing nursing documentation for appropriateness
• Analyze, review and report on charts, charting trends, and quality indicators
• Update and coordinate with supervising nurse and external clinical staff regarding changes in patients' treatment plans when necessary
• Monitor compliance to policies and procedures including but not limited to clinical documentation
• Resolve charting issues and recommend changes to procedures
• Participate as consultant in implementation of chart review tools, standards of care and outcome measures
• Identify clinical problem areas and inform/train staff in correction of any deficiencies
• Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues
• Secured positive customer experiences while executing effective quality assurance practices
• Trained end users on software and hardware functionality, best practices and protocols

• Administer executive supervision, exercising independent judgment to select proper course of action in policies and procedures
• Coordinate medical and health services in compliance with government regulations and policies set by b daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift
• Communicated with patients with compassion
• Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process
• Managed operations in accordance with budget requirements
• Facilitated peer-to-peer conflict resolution
• Initiated training and education programs for supporting healthcare staff
• Implemented new hire training to further develop skills and initiate discussions on task prioritization