Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Murray Franklin

Key Largo

Summary

Experienced Hospitality/Restaurant/Resort Manager. Well-seasoned in all aspects of daily operations for the front and back of house, along with purchasing, scheduling, inventory, and sales and catering events

Overview

31
31
years of professional experience
1
1
Certification

Work History

Assistant Manager

Gilberts Resort
Key Largo
04.2012 - 10.2024
  • Oversaw daily operations of staff exceeding 50 employees.
  • Ensured customer satisfaction by addressing issues promptly.
  • Managed weekly orders for liquor, beer, and wine.
  • Conducted monthly inventory assessments across three tiki bars.
  • Coordinated setup for banquet and sales events efficiently.
  • Provided necessary resources and tools to staff for optimal performance.
  • Collaborated with departments to maintain seamless operational flow.
  • Resolved team conflicts effectively to foster a positive work environment.

General Manager

Pilot House Marina and Restaurant
Key Largo
01.2007 - 04.2012
  • Managed daily operations of the marina and restaurant facilities.
  • Oversaw staff scheduling and training for efficient service delivery.
  • Coordinated event planning and execution for customer engagement.
  • Developed relationships with local vendors for procurement needs.
  • Facilitated communication between staff and management for smooth operations.
  • Trained employees on duties, policies and procedures.

General Manager

Snappers Restaurant
Key Largo
02.2002 - 05.2006
  • Responsible for all food and beverage orders
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.

Food and Beverage Supervisor

The Hillsboro Club
Hillsboro Beach
02.1994 - 09.2000
  • Developed and implemented standard operating procedures for service excellence.
  • Trained and supervised staff on menu knowledge and customer service skills.
  • Collaborated with culinary team to create seasonal menus and promotions.
  • Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
  • Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.

Education

Bachelor of Arts - Marketing

Johnson And Wales University
Providence, RI
08-1989

Skills

  • Inventory management
  • Event coordination
  • Staff training
  • Customer service
  • Order processing
  • Supplier negotiation

Certification

  • Servsafe Manager Certified

Timeline

Assistant Manager

Gilberts Resort
04.2012 - 10.2024

General Manager

Pilot House Marina and Restaurant
01.2007 - 04.2012

General Manager

Snappers Restaurant
02.2002 - 05.2006

Food and Beverage Supervisor

The Hillsboro Club
02.1994 - 09.2000

Bachelor of Arts - Marketing

Johnson And Wales University

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