Murshid Jiffry
Doha
Summary
Experienced Product Specialist with 11 years of expertise in the orthopedics product field, including 6 months as a Mako Product Specialist. Known for a highly focused, dynamic, and competitive approach, consistently achieving success in the pharmaceutical sector through an unparalleled management style. Strategic planner and excellent negotiator leveraging extensive industry knowledge and understanding of government regulations to identify rapid revenue and profit growth opportunities. Strong product knowledge and ability to cultivate sustainable business relationships with local and international entities resulting in consistent growth in assigned areas. Committed to honesty, straightforwardness, and a strong drive for profitability, earning a reputation as a dedicated leader in the health care industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Product Manager - Stryker Orthopedic and Spine
Al Danah Medical Company
Doha, Qatar
08.2022 - Current
- Verifying CT scans and preparing 3D model and pre surgical plan for Mako Robotic surgeries
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts
- Trained and provided coaching to Operating Room Staff and Surgeon
- Assisted with demonstrations for Stryker Recon and Mako Robotic assisted TKR/PKR surgeries and Spine to showcase functionality.
Senior Product Manager - Stryker
Behzad Medical Corporations
Doha, Qatar
10.2010 - 08.2022
- Retained existing clients and developed new accounts by extending high quality and efficient support service
- Upsold products and services to increase company revenue 20% to 30% beyond targets
- Scheduled Surgeries
- Trained and provided coaching to Operating Room Staff and Surgeon
- Assisted with demonstrations for Stryker Recon, Spine, Trauma and Sports Med product to showcase functionality
- Created database of all equipment models and serial Numbers
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.
Product Specialist
Health Care International PVT Ltd.
Colombo, Sri Lanka
11.2008 - 06.2010
- Created database of all equipment models and serial Numbers
- Communicated value and position to sales team and developed tools to support selling process
- Planned new product external launch and release while managing cross-functional implementation of plan
- Trained and provided coaching to junior team member and OR staff
- Retained existing clients and developed new accounts by extending high quality and efficient support service.
Education
BBA: Business Administration And Management -
Mahatma Gandhi University (MGU)
Meghalaya, IndiaHigh School Diploma -
London Institute of Businesses Management
Colombo, Sri LankaDiploma In Business Management -
Diploma In Marketing Management -
High School Diploma -
St. Anthony's College
Kandy, Sri LankaGED -
Kalugamuwa Central College
Kandy, Sri LankaSkills
KPI Tracking
Project Planning
Product Strategy
Product Lifecycle Management
Product Vision and Strategy
Strategic Planning
Technical Support
Business Planning
Certification
- Stryker Recon
- Stryker Trauma
- Stryker Spine
- Stryker Medsurg
- Mako Robotic Total Knee Application
- Mako Robotic Partial Knee Application
- Stryker Arthroscopy System
- Certified Mako Product Specialist for Robotic Surgery
Activities
- Moderator, Qatar International Foot and Ankle Conferences, 01/2013, 12/2018, Doha, Qatar, Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise., Educated equipment operators on proper use of equipment.
- Demonstrator, Stryker Mako Robotic Surgeon Certification, 07/2019, 07/2019, Verona, Italy, Collaborated with surgeon Stryker certification Manager team and assisted and demonstrated Mako Surgical robotic for Surgeons from various part of the world.
- Moderator, Qatar Arthroplasty Conference, 02/2020, 02/2020, Collaborate with organizing team and setup and conduct Total Knee Cadaver lab session
Skills
Excellent, Excellent, Excellent, Excellent, Very Good, Very Good, Excellent, Excellent, Very Good, Excellent
Personal Information
Title: Key Account Manager - Stryker
References
- Mr. Amr Sallam, Regional Sale Director - MENA & Asia, MicroPort Orthopedic - UAS, +971 50 445 0153, amrsallam_2@hotmail.com
- Mr. Jameel Is'haq, International Sales Manager, Medartis, +971 50213 3004, ishaqjameel@hotmail.com
Timeline
Product Manager - Stryker Orthopedic and Spine
Al Danah Medical Company
08.2022 - Current
Senior Product Manager - Stryker
Behzad Medical Corporations
10.2010 - 08.2022
Product Specialist
Health Care International PVT Ltd.
11.2008 - 06.2010
BBA: Business Administration And Management -
Mahatma Gandhi University (MGU)
High School Diploma -
London Institute of Businesses Management
Diploma In Business Management -
Diploma In Marketing Management -
High School Diploma -
St. Anthony's College
GED -
Kalugamuwa Central College