Murtadha Imran
San Diego,CA
Summary
Proven in enhancing patient care and satisfaction at Dr.Care Clinic, I leveraged expertise in restorative dentistry and patient management to develop personalized treatment plans. Skilled in diagnosis and preventive care, I built lasting relationships, significantly improving oral health outcomes. My dedication to continuous education and collaborative teamwork underpins my ability to deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Dentist Assistant
Dr.Care Clinic
Kiev,Ukraine
12.2020 - 02.2022
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Implemented infection control protocols to maintain a safe and sanitary environment for both staff and patients.
- Completed consultations with patients for treatment plan.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Collaborated with a team of dental professionals to develop interdisciplinary treatment plans tailored to individual patient needs.
- Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs.
- Administered care in emergency situations to treat tooth injuries.
- Advised patients on appropriate treatment for pain and gave specific home care instructions.
- Participated in continuing education opportunities to stay current on industry trends and advancements in dentistry techniques.
Seller Medical Instruments
Al-Sabah Company
Karbala, Iraq
12.2019 - 10.2020
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Established rapport with clients for long-term business partnerships, leading to increased sales and repeat customers.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Delivered compelling product presentations that highlighted key features, benefits, and advantages over competitor offerings.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Upsold additional services and products to maximize sales opportunities.
- Enhanced product knowledge by participating in regular training sessions and staying current on industry trends.
- Trained and supervised team to use proper sales techniques, apply best practices and comply with protocols and regulations.
- Consistently met or exceeded monthly sales targets through diligent prospecting and follow-up activities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Call Center Operator
22 Group Kharkiv
Kharkiv,Ukraine
04.2016 - 06.2019
- Reduced average call time for improved efficiency through active listening and clear communication skills.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.
- Provided exemplary customer service, earning recognition as a top performer for multiple consecutive months.
- Boosted sales conversions by effectively upselling relevant products and services during customer interactions.
- Streamlined operations with consistent adherence to company policies and procedures related to call center tasks.
- Navigated complex computer systems to access vital information needed for successfully assisting customers with their needs.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Assisted in training new employees on call center processes, fostering a positive work environment through teamwork and collaboration.
- Consistently met or exceeded performance metrics, contributing to overall team success in meeting departmental goals.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Supported cross-functional departments by accurately routing calls as needed, promoting an efficient workflow throughout the organization.
Education
Doctor Of Medicine -
Kharkiv National Medical University
Kharkiv,Ukraine 06.2016
Bachelor -
Secondary School
Karbala,Iraq11.2009
Skills
- Treatment Planning
- Diagnosis Skills
- General restorative dentistry
- Restorative Dentistry
- Filling caries
- Patient Management
- Root canal treatment
- X-ray review
- Crown placement
- Dental impressions
- Patient education and prophylaxis
- Endodontic Therapy
- Tooth Repair
- Patient Care
- Emergency Care
- Pharmacology knowledge
- Continuing education
- Local anesthesia administration
- Preventive Care
- Extracting teeth
- Practice Management
- Gum disease analysis
- Patient Relationships
- Teeth polishing
- Teeth Bleaching
Languages
Arabic
Native or Bilingual
English
Limited Working
Russian
Limited Working
Timeline
Dentist Assistant
Dr.Care Clinic
12.2020 - 02.2022
Seller Medical Instruments
Al-Sabah Company
12.2019 - 10.2020
Call Center Operator
22 Group Kharkiv
04.2016 - 06.2019
Doctor Of Medicine -
Kharkiv National Medical University
Bachelor -
Secondary School