Murtaza Riaz
Ashburn,VA
Overview
8
8
years of professional experience
Work History
Critical Operations Technician
Quality Tech Services, Qts
Ashburn, Virginia
04.2024 - Current
- Executed preventive maintenance tasks on various machinery and equipment to minimize downtime.
- Maintained and monitored data center infrastructure to ensure high availability of services.
- Provided remote hands assistance to customers, ensuring quick response time to technical support, i.e., data circuits, power circuits, temperature regulation, and hardware troubleshooting/replacements.
- Responded quickly to incidents reported by customers regarding outages or service degradation issues.
- Deployed new servers into production environment following established guidelines and procedures.
- Recommended best practices for improving efficiency of existing IT infrastructure within the data center environment.
Datacenter Technician
Amazon Web Services (AWS)
Chantilly, Virginia
04.2021 - 06.2023
- Executed hardware installations and configurations for servers, storage systems, and networking devices.
- Responded to alerts or incidents promptly to minimize downtime, and ensure optimal performance.
- Worked closely with other teams, such as network engineers, and system administrators, to identify root causes of issues, and implement appropriate solutions.
- Trained junior technicians on data center operations, including equipment handling and safety protocols.
IT Help Desk Analyst
Northern Virginia Community College
Sterling, VA
08.2020 - 04.2021
- Responded to inquiries and requests via multiple channels, including phone calls, emails, and in-person visits.
- Employed technical expertise to diagnose and resolve a wide range of software, hardware, network, and account-related issues requested by the NOVA community members (faculty, staff, and students).
- Guided users through step-by-step instructions, performed remote troubleshooting, and escalated complex issues to higher-level support when required.
Computer Operator Technician
Northern Virginia Community College
Sterling, Virginia
06.2018 - 08.2020
- Provided technical support to students, faculty, and staff members within the campus via phone, email, in person, and a ticketing system (SmarterTrack).
- Performed regular storage backups, verified data integrity, and assisted in the restoration of data in the event of a system failure, data loss, or disaster.
- Involved in planning, implementing, and managing projects such as bulk network OS images, system upgrades, network expansions, decommissioning of old or broken hardware, and the deployment of new technologies (PCs, laptops, printers, AV equipment, etc.).
Education
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Sterling, VA12-2020
Some College (No Degree) - Cybersecurity
George Mason University
Fairfax, VASkills
- ServiceNow and QOS
- DCIM, BMS, and EPMS
- CompTIA Security equivalent
- In pursuit of the CCNA exam
- Computer hardware
- Network hardware
- Windows, Apple, and Linux OS management
- Microsoft Office applications
- Windows Server 2012 and 2016
- Active Directory
- SCCM
- Cisco AnyConnect
- Putty usage for SSH
- Inventory management
Willing To Travel
Yes
Clearance
Able to obtain
Citizenship
Yes, US Citizen
Timeline
Critical Operations Technician
Quality Tech Services, Qts
04.2024 - Current
Datacenter Technician
Amazon Web Services (AWS)
04.2021 - 06.2023
IT Help Desk Analyst
Northern Virginia Community College
08.2020 - 04.2021
Computer Operator Technician
Northern Virginia Community College
06.2018 - 08.2020
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Some College (No Degree) - Cybersecurity
George Mason University